First of all, I think this young lady has us confused with another hotel, as we do not have a “Queen Mary” hotel in our collection. There is however, a small Inn located at Prytania Street and St. Mary St., which is about 4 blocks from us. But if she is referring to us, I must refute her claims.

Check-in is not behind a house, but in the Main Lobby of the Prytania Park Hotel. There is an abandoned, boarded up house that sits adjacent to the Main Lobby, and maybe that is what she is referring to.

All web sites and confirmation letters from us directly, or every travel agency & marketing company we partner up with clearly state this, and give the address. It is around the corner, and for those who do not read the confirmation letters when they receive them, we have a sign on the Front Gate that clearly states it.

Secondly, we do not have any paperwork that states “ if you don't like the room there is NO REFUND!! “. A hotel in New Orleans could never stay in business with a waiver like that. I would like to see such paperwork, as it is hard for me to believe that exists. Our registration cards for all 3 of our hotels are identical and no where on it does it have this disclaimer.

Thirdly, we have 24/7 maintenance, and if a commode overflowed and was unable to be corrected, we would move the guest immediately to another room, and would offer some sort of compensation for their inconvenience. No such call came in or was logged into the Maintenance staff.

Our linens are of high quality but not the quality of a Ritz Carlton or a 5 star hotel, or even your own private home. Not only do all the beds have designer comforter sets, all rooms have down alternative comforters, and an extra fleece blanket for options to their own comfort level.

We offer Security from 6pm to 6am, 7 days a week that monitors all 3 of our hotels, corporate apartments, and 2 retail stores. But do note, this is an urban city area with mixed residential and commercial use. However, some guests who are not used to “big city” living and life are unnerved a bit, with the mixture of the neighborhood, but that is part of the charm of the Lower Garden District to which we reside in. Prytania Street is lined with Security lights from the local power company and all the individual housing security lights that each property has, it is fine to walk around our area at night. However, if a guest is not sure, all they have to do is call the Front Desk and we would be glad to have the Security staff, or any staff member walk over and assist them to the corner to catch the Streetcar.

Dori H Schulman