My husband, 8 month old son, and my mom spent three nights at this hotel as part of a family trip between Christmas and New Year's. We went through a lot of angst over what kind of hotel arrangements would be right for us and splurged with getting a 2 BR suite for us and the baby, and getting my mom her own 1 BR suite. The prices were such a bargain, however, this wasn't a "break-the-bank" splurge! More importantly, we were delighted with our stay in every way!
Our rooms were enormous, which was especially nice for fitting in all the gear that comes with a baby. We brought a pack-n-play for him (the cribs at the hotel are the mini ones, which he's outgrown) and it fit easily into a corner of his bedroom. The beds were comfortable, but softer than is ideal for us. The kitchenette is adequate, but a little disappointing on the provisions. There was no dish soap or dishwasher soap, no mixing bowls and no stopper for the sink (it had a garbage disposal, so the strainer couldn't fit in closer and function as a stopper...we improvised by putting a glass in upside down). The water pressure in the showers was not great and one in particular took forever to get hot water going.
Beyond the rooms, the facility was great! Welcoming lobby and dining areas. Lovely pool!!! Good laundry facilities and business center.
We loved the location!!! We were a few short blocks from Canal Street and had no noise issues at all. We felt very safe and were pleased with eating options nearby (although there weren't many). A great find at the end of our stay was a new, high-end grocery store (Rouses) just a few blocks away! Fantastic!!!
The staff was oustanding in every way. They offered free bagged ice when needs exceeded what the freezer made. They gave great advice on where to go.
Altogether, it was an outstanding stay and we wouldn't hesitate to stay there again!
Room Tip: We had great luck on the 11th floor.
See more room tips
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
3 February 2012
Hi Danalynn1128,
We were delighted to hear that your family had a gret time at our hotel, and enjoyed our convenient location. Our large suites are quite popular with families traveling with small children.
We apologize for the inconveniences that you experienced with us, and appreciate you letting us know so that we have an opportunity to correct them. Once again, thank you for staying with us and we look forward to seeing you in the future!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC