I first off would like to point out the great ime we had the first time we stayed here. I was August 2010. My boyfriend, dog and I stayed her for 4nights. It was an off season so we were one of only a couple rooms booked. Side note: they don't serve breakfast on the off season. So much for Bed and Breakfast.
When we first got to the room we initially picked, Jessie gave us a choice to move to a room on the ground level for our dog. We said ok and moved rooms. The second room smelled heavily of smoke. It was so bad my boyfriend had to leave the room because he had a hard time breathing. Jessie quickly moved us to his largest room with its own balcony. The rate was the same for a smaller room. Great Right? I was.
Jump to December....not that long. A day before we left for the trip, Jessie called us to make sure we were still coming because of the weather. I specifically said, "Yep. Me, the boyfriend and THE DOG are still coming." So we drive 6 hours and make our way to the front desk where a short, angry man named "Mack" told us they they no longer allow dogs and we needed to take her to a kennel....wtf. I can not describe in writing how rude this guy was. After speaking to the housekeeper, Mack apparently is the other owner. Later we find out from Jessie that Mack "isn't allowed to talk to customers." This would have been nice to know.
After finding out they changed the pet policy 5 minutes before we walked in, Mack proceeds to, in the rudest tone you can amagine, make a deal with us on prices. First he said they would cover the cost of boarding. Then he said he would make the rate $75 a night. We couldn't have both. I am usually the type of person who will put up with crap like this but Mack's tone was so rude I told my boyfriend he might need to pull me off Mack.
Once agreeing on the money, we get ready to pay him. You know..since he is one of the owners and he is going over prices with us. Whoa, whoa, whoa! He doesn't handle money and we have to wait for Jessie to come back in 2hours!.
"it's a confusing place isn't?!" this is from the housekeeper to me when venting all of this to her.
We were supposed to stay an extra day but becasue we felt bad that we had to send our dog off to a pet resort instead of spending the time with us and devoting the trip to spending time all together, we decided to held home early. Jessie looked very annoyed when I told him.
Also, do not expect you room to be cleaned. We stayed four days and the trash wasn't taken out, new towels weren't given and linens weren't changed the entire time. What a change from August.
I would suggest to anyone thinking about staying here to think again. It is a great location, a great looking space but they really screw you over. This entire event ruined our new years, ruined our time in nola. This place is not worth the hassle you get from the owners.
