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Crowne Plaza Hotel Astor-New Orleans – reviews, photos

4.0 of 5
739 Canal Street at Bourbon, New Orleans, LA 70130
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Crowne Plaza Hotel Astor-New Orleans
Ranked #46 of 148 hotels in New Orleans
4.0 of 5 stars 708 Reviews
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708 reviews from our community

What travellers say about this hotel
  • French quarter(41)
  • Bourbon street(39)
  • Very nice(15)
  • Great location(14)
  • Mardi Gras(13)
  • Front desk staff(12)
  • Room service(11)
  • Valet parking(9)
  • Friendly and helpful(7)
  • Next morning(6)
Traveller rating
    262
    225
    102
    69
    50
Only show reviews for Family (84) | Couples (200) | Business (168)
Date Rating
Powder Springs, Georgia
Senior Contributor
45 reviews 45 reviews
Reviews in 23 cities Reviews in 23 cities
25 helpful votes 25 helpful votes
“Nice hotel, poor attention to details”
3 of 5 stars Reviewed 11 February 2012
2
people found this review helpful

This is an older hotel in great condition with a beautiful interior. The rooms are very nice and the beds are comfortable. The location is prime, being right on the corner of Bourbon Street. While this is a great hotel for a romantic vacation, this hotel would be a poor choice for business travelers or families with children.

Pros:
Excellent Location
Bar and great restaurant in the hotel
Beautiful and Clean Rooms
Ear Plugs and Eye Masks provided

Cons:
No Gift Shop to purchase bottled water or other necessities
No refrigerators in the room
Room service does not sell bottled water
Ironing board in the room in poor condition
Iron in the room covered with black tar-like substance
Noisy Rooms (outside noise and hallway noise)

  • Stayed February 2012, travelled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Don Zimmer, Director of Sales at Crowne Plaza Hotel Astor-New Orleans, responded to this review
13 February 2012
Thank you for taking the time to share your thoughts on the Astor. We seemed to have meet your expectations regarding room size, cleanliness and location, however I see we have missed in other areas. Sorry to hear about your iron and ironing board, we certainly could have replaced it with a simple call. Just so the rest of our readers know, we do sell bottled water through room service and refrigerators are available upon request. Rest assured your comments will be shared with our general manager. Thank you for selecting the Astor and we hope you will allow us another opportunity when New Orleans is next on your agenda.
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Fort Wayne, Indiana
1 review
“unbelievable waiter !”
3 of 5 stars Reviewed 9 February 2012

hotel was nice and clean , front desk very friendly , room pretty clean , bell hops very helpful ,restaurant well now where do i start , breakfast walked in no sign saying wait to be seated no one around , fine proceeded to find a table , found one went to sit down , across the room a waiter yelled dont just sit down go back to the entrance and wait to be seated , we were stunned to be yelled at in front of the other guest so we proceeded to the entrance when the same man walked by and said in a rude tone this is not a seat yourself restaurant . he yelled at some kid to seat us , of course we declined and found our way to brennans for breakfast !!! the sad part is the restaurant was almost empty . needless to say we never spent an extra dime in that hotel the next two days !

Room Tip: dont let them book your room next to the elevator very loud thin walls.
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  • Stayed February 2012, travelled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
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Ask scott g about Crowne Plaza Hotel Astor-New Orleans
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGCare, IHGCare at Crowne Plaza Hotel Astor-New Orleans, responded to this review
13 February 2012
Dear Scott g,

Thank you for taking the time to convey your comments regarding your recent experience with us. I would like to address this with you further. I have sent you a private message to obtain more information about your stay. I look forward to hearing from you and being of further assistance.

Sincerely,
Brenda J.
IHGCare
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Wichita, Kansas
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
4 helpful votes 4 helpful votes
“Bourbon street via the back door . . .”
4 of 5 stars Reviewed 7 February 2012
1
person found this review helpful

Although I initially wanted to stay in a smaller, bed and breakfast, boutique style hotel, I was happy with what $180 a night paid for at The Astor. The only major bummer, in my opinion, is the lack of hot tub. The best part of staying at The Astor was the fact that it is located right at the intersection of Canal and Bourbon Streets, in the heart of the action, so to speak. My boyfriend and I had only to stumble out the backdoor to be in the thick of it. My only complaints are that the queen size beds are rather short; I'm 5'6" and felt, even after moving a small mountain of pillows, that it was too short. My boyfriend, at 6'2", when fully stretched out, laughed at how his feet hung off the edge of the bed! The shower head, in the otherwise very elegant and spacious bathroom, was also a bit to low for his head! These same issues with space occur in older building in New Orleans. The room itself was spacious; my sister, who stayed nearby at The Monteleone, had a much more cramped, smaller room for almost twice the price. Over all, I would recommend this hotel for a quick, relatively luxurious stay in NOLA.

Room Tip: Try to get a room as far away (up) from street level as possible to minimize the chances of being ke...
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  • Stayed January 2012, travelled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Don Zimmer, Director of Sales at Crowne Plaza Hotel Astor-New Orleans, responded to this review
13 February 2012
Thank you for taking the time to review the Astor. We agree, our location is one of the best in the city. We were delighted to hear that you found our rooms spacious and luxurious, sorry about the bed though...believe it or not, they are standard size mattresses! We appreciate your comments and we hope you will return back to the Astor on your next trip to the Big Easy!
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Savannah, Georgia
Top Contributor
104 reviews 104 reviews
Reviews in 37 cities Reviews in 37 cities
42 helpful votes 42 helpful votes
“Decent hotel in the heart of the French Quarter”
3 of 5 stars Reviewed 7 February 2012
1
person found this review helpful

Stayed in this hotel in November of 2011, when we earned a free trip to NOLA. The hotel was pre-arranged for us, and knowing the company that arranged the accommodations, we had confidence that it would be an outstanding place. The customer service was awesome. The concierge was quick to answer any and all questions and made several calls on our behalf to get us reservations, transportation and more. He was super friendly (sorry, have forgotten his name). The hotel is part of the Priority Club/Holiday Inn brand and had all of the affluence you would expect in NOLA. If you are looking for a hotel right in the 'thick of it', then this is a good choice. Sitting on the corner of Bourbon and Canal streets, you're in easy walking distance to most of everything in downtown NOLA.

If you are there and have the opportunity to experience an event in their ballrooms, be assured that they nice as well. If you don't even want to leave the hotel for dinner, you have an option if a restaurant downstairs too. I would give this hotel 3.5 stars if I could!

  • Stayed November 2011, travelled as a couple
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGCare, IHGCare at Crowne Plaza Hotel Astor-New Orleans, responded to this review
9 February 2012
Dear Gjscraftygirl,

Thank you for contacting Guest Relations regarding your stay with the Crowne Plaza Hotel Astor-New Orleans. We realize you have many choices when it comes to lodging, and we sincerely appreciate your business.

We are always very happy when a guest contacts us about the wonderful service they have received. As soon as I received your comments, I immediately forwarded them to the management and ownership of the hotel. They will ensure the staff knows what a great job they have done and also ensure they are recognized for their efforts.

Thank you again for your kind words. We hope to have you as a guest in one of our hotels again soon.

Sincerely,
Brenda J.
IHGCare
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Chicago, Illinois
Senior Contributor
38 reviews 38 reviews
Reviews in 16 cities Reviews in 16 cities
39 helpful votes 39 helpful votes
“There was a reason this place was inexpensive”
3 of 5 stars Reviewed 5 February 2012
2
people found this review helpful

1. Good: service
2. Bad: Lack of attention to detail when cleaning rooms. A little dusty, minor odor.
3. Hidden Costs: $9.95/day for internet (free in lobby) $28/day parking

Room Tip: Ask for a room away from the elevators.
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  • Stayed January 2012, travelled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Don Zimmer, Director of Sales at Crowne Plaza Hotel Astor-New Orleans, responded to this review
13 February 2012
Ouch! Disappointed to hear your comments regarding cleanliness. As you will note in previous reviews, cleanliness is hardly ever an issue, but if we dropped the ball with your stay then please accept our apology in this regard. Let's be clear on the hifdden costs, in order to get internet in the guests rooms you have to aknowlwdge the spash page regarding the daily charge and yes it is free in the business center and the lobby. Valet parking is not a hidden charge and is standard for all downtown hotels. Pricing is quoted by valet to all guest prior to check in. Thank youf or staying at the Astor and for the review.
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Additional Information about Crowne Plaza Hotel Astor-New Orleans

  • Astor Crowne Plaza
  • Crowne Plaza New Orleans
Address: 739 Canal Street at Bourbon, New Orleans, LA 70130
Price range (per night):* INR7,225 - 26,717

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