I just returned from New Orleans. We had read reviews - some negative - before we went.
Our experience could not have been better. The front desk staff went above and beyond to be helpful. We would definitely stay again.

The staff was very nice and as former resident of New Orleans the transformation of the old Whitney Bank building into a hotel was a stoke of genius. Great location to the Quarter and Uptown. The only problem was over a 3 day stay the internet only worked one evening. And since the hotel uses Cox as their provider there was no way to get help. Each time I told the front desk they said it would be taken care of but it never was. As I needed to connect to my office each night, this problem would make me most probably not stay there again. And this is the only reason I can only give service an average rating - if not for that it would be excellent.

I love the idea of reusing the old and making them "NEW" again. It was interesting to still see the aspects of the bank building throughout. The room was so big and comfy. I had to take a hike to get to the bathroom the suite was huge! I loved it. I enjoyed being able to walk over and enjoy the Nawlin's answer to Starbucks.. Community Coffee Kios next door. The staff at the hotel were accomidating to everything I asked for. You can jump on the trolley if you didn't want to walk to the Quarter as well as other parts of the city no less than $3.00 round trip. It's close enough to enjoy the French Quarter, but far away enough to get some rest and away from the noise. The price was excellent !!!

The Hotel was excellent, clean, and quiet as others have said. And yes, the location is very good. What set this experience apart for me, was the service offered by the General Manager. While I requested 2 beds through Hotels.com, they cannot guarantee the request. The hotel happened to be totally booked for this type room during part of my week long stay. Instead of restricting me to the available rooms, the General Manager himself, Casey, took the time to go through their reservations room-by-room to find a way to accommodate my request / need for a room with 2 beds rather than a suite with a sleeper couch. I was impressed and grateful. This turned my initial disappointment into complete satisfaction. I will definitely make this hotel my first choice for my next trip to NOLA.