Do not stay here! This hotel is one of the worst hotel we have ever stayed at!!!! We had problem after problem after problem after problem our entire stay! We would rate this hotel 0 stars if possible!!!! Staying here was a nightmare! Here is a list of everything that was wrong with this hotel:
1. Room was not ready when we checked in...we were told to walk around the French Quarter until the room was ready and was promised a call when ready which we never received. Walking around for an hour would not have been a problem if it was not pouring rain! The hotel offered an umbrella for our use but apparently they were out of stock after they offered us an umbrella.
2. Room keys were not available when our room was finally ready and was told we would receive a call in our room when ready! We never received a call, we wasted 2 hours waiting in our room!
3. Extremely loud music was blasting in the courtyard from 9am - 10pm daily despite numerous complaints from multiple guests that they were unable to relax. The music was so loud you could hear it in the halls and rooms. Finally after complaining 5 times over a period of 2 days the music was turned down to a tolerable level.
4. Acura car service was not available as they informed us the car was in the shop for repairs. The hotel seriously only has one car?!? We made reservations weeks in advance for the car service! We were told it would be back Sunday or Monday, we called to check the status both days but the car was still in the shop. BS!
5. The cable/picture quality was extremely poor and movie channels were not available. The hotel sent someone to check it out, he came in tightened the cable and left. He called us about 10 minutes later to see if it was working but it wasn't and instructed us to unplug and plug back in and fiddle with the cables...ummm isn't that your job?!?!?! By the time he came back up to try again it was way too late in the night to even bother with it.
6. Day 3 of our stay there wasn't any hot water in our room! We went down to the front desk to complain along with a list of several things that were broken or disgusting in our room to be fixed while we were out. The girl at the front desk promised to have all our issues addressed and fixed asap. Only 2 of the items from our list were addressed and the rest were ignored!
7. Walls are paper thin...you can hear everything inside and outside the hotel!
8. Hotel staff is unresponsive and sometimes rude when complaining about something wrong with the hotel. 90% of complaints were not addressed!
9. The cleaning staff does a very poor job cleaning rooms and straightening up. Our room was covered in dust for days!
10. The last day of our stay there was heavy construction being done to the restaurant, it was intolerable! The construction workers started jack hammering around 10am! We called at 1:30pm to ask how long this was going to be going on and to complain about the noise & the jack hammering shaking our room the girl at the front desk was extremely rude! She stated with a nasty attitude "You think that's bad???? Try sitting at the front desk! Construction was also extremely annoying when taking a dip in the tiny pool. Seriously what luxury hotel does major construction during tourist season?!?!?
11. As we were packing up on our last night we noticed that one of our bags of gifts we had purchased was missing from our room! We immediately contacted the front desk with concern and anger! We received a call back from the front desk a few minutes later that they were trying to contact a supervisor to get this issue resolved. We had to rush out of our room to try to replace the gifts but the stores were closed! We wasted an hour running around the French Quarter at 12am - 1am in the morning! We went back to the front desk and were told that the cleaning staff must have thrown the bag out by mistake and would try to resolve the issue. Why would the cleaning staff shift through our large stack of purchases and just throw one bag out?!?! The hotel did not offer to cover the loss but rewarded us some Starwood Points...we don't care about points!!! We want our stuff back! We spent hours picking out perfect gifts for friends and coworkers!
When we checked out at 6am our issue had yet to be resolved we were told to check out the gift shops in the airport to replace the missing gifts. We have yet to receive a call from the hotel supervisor regarding this issue and it's been over 12 hours!!!!! We will be following up everyday until this issue has been resolved and all Starwood Points have been returned from our stay.
Thank god we did not pay for this stay but used Starwood Points. You would think the hotel would treat long time Starwood Members with a little more respect and try to insure their stay is pleasant and relaxing.
Pros: Doormen and Valet staff were extremely friendly and helpful. Hotel is in a great location and the courtyard is beautiful.
- w New Orleans
- w Hotel New Orleans
