I spend my wedding night at springhouse, it was a gift from my parents. I can't believe how things have gone downhill. The breakfast lady was very rude and has no business working with people. Customer service is not her strong suit. The "manager" Veronica also has no customer service skills. She was the most rude person I have ever encountered. She was so rude to my wife and I that I wanted to reach over the counter and slap her. I had stayed there in the spring, and could not say enough about the staff at that time. I can't remember their names, but the Indian lady that worked the front desk in the afternoon and the guy with the long hair on the midnight shift were fantastic! If that Veronica witch really is the manager it is no wonder they can't keep good help.
