A former co-worker arranged for us to have a conference at this hotel. What a disappointment. The decor is 70's mish mosh, the smell is musty, the customer service is mediocre. They were ok. I don't think they realize how shabby they are. The location is very good - across from the capital and walking distance to many restaurants and shops but the hotel was not quaint or charming.

The basement banquet rooms are very dreary, better to go up to 2nd floor. They couldn't handle the AV. The sound from the adjoining session came into our room.
The food was plainer than grocery stores, no decor or layout effort. Just the trays and supplies put on a table in random order.

No place for dirty items - only a bathroom size trash can in front of the coffee.

One of the pitchers of juice was leaking and the table was wet but the sales manager didn't think it was a problem.

No water provided. Only got a couple plastic dollar store pitchers are several reminders.

Lunch - cold cuts, plain sliced bread,- the veggie tray was pepper slices, pickles and other condiments....veggie tray? Fruit was good and that was the only dessert.

The layout again was random. the girl helping said Oops it should have been bread first,......

Really embarrassing.

Everyone was polite and tried - they just didn't realize what the competition does.

We spent 4 nights at the hotel and we had a wonderful experience! We were on the 8th floor, had AMAZING views of downtown. The room was large, comfy, extremely clean and well decorated/furnished! I would recommend this hotel as the place to stay! The staff went above and beyond to make us happy. Overall, this hotel really made our visit to this city!

We bought nonrefundable tickets through the company's website. My grandpa was in bad health, but was stable at this time.

Unfortunately for my family his condition took a turn for the worse and it was clear he only had a few weeks left. At this time I contacted the hotel and stayed in continual contact with the manager (Alice). It became clear about 5 days before our trip that my grandpa would likely pass soon and I wanted to spend what might be his last weekend with him and my family. The company refused to offer us a full credit, and offered only a 50% credit toward a future stay.

I completely understand that these tickets are nonrefundable. I can't believe that they would not transfer 100% to another weekend. I don't know, say one in which a family member wasn't dying. It almost makes me sick that a company would treat someone that way. I had remained in continual contact with the manager and the reality of our situation was very apparent.

I thought this was supposed to be more of a family company. If even one person does not stay at this hotel because of this review, it will be more than worth it. I certainly have many family and friends who would never consider staying there - they were absolutely callous!

Great location across from the State House, but this hotel is in great need of a full-fledged renovation....room furnishings were very dated and dreary...the bathroom was tiny and oddly, the sink was IN the bedroom which affords little privacy and is also messy. The lobby has no real public space for gathering and is also equally tired--looking and decades overdue for re-decorating...Overall, this hotel needs a lot of TLC. And at these prices, I expected a lot more in the way of decor and amenities. I have stayed in roadside hotels with nicer appeal...In fact, the maid refused to make up a pull-out sofa when asked and instead left us with a plastic bag filled with linens for us to do it ourselves. Quite disappointing overall...