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BEST WESTERN PLUS InnTowner & the Highland Club – reviews, photos

3.5 of 5
2424 University Ave., Madison, WI 53705
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BEST WESTERN PLUS InnTowner & the Highland Club
Ranked #17 of 61 hotels in Madison
4.0 of 5 stars 75 Reviews
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75 reviews from our community

    Trip type
Traveller rating
    35
    22
    7
    4
    7
Date Rating
Missoula, Montana
1 review
“excellent front desk reception”
5 of 5 stars Reviewed 12 February 2012

i flew into madison very late for quick in-and-out interview at the university. in my haste, i had forgotten several toiletry items. ein at the front desk graciously brought me a toothbrush and toothpaste, and even went out of his way to hunt down a lint roller for me to borrow! jason was also very kind and exuded wonderful postive energy. i'd also like to say that it was the best free continental breakfast i have ever had!!, and the restaurant service was very nice. overall, my stay at the inntowner turned something as nerve-wracking as an interview into more of a mini-vacation. :)

  • Stayed February 2012, travelled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PLC58, General Manager at BEST WESTERN PLUS InnTowner & the Highland Club, responded to this review
15 February 2012
First, I hope your interview went well and that you will soon be calling our beautiful city of Madison your new home. I do want to tell you how much we appreciate your comments regarding your visit. Ein and Jason are two staff members that truly believe they can make a difference in our guests' stay and they practice Best Western "I CARE" Service. We are also happy that you enjoyed our full hot breakfast buffet and hope that it starts off the day-- in a great way-- for all our guests.
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Deerton,MI
1 review
“Great hospitality”
5 of 5 stars Reviewed 11 February 2012

We took advantage of the great shuttle service. Jason was very knowledgable and accomadating to our needs. We loved the convenience to the university hostipal. Jason was also willing to take us to any location we needed to go to.

Thank you for your great service
Mrs. Schwengel

  • Stayed February 2012, travelled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask Marc S about BEST WESTERN PLUS InnTowner & the Highland Club
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PLC58, General Manager at BEST WESTERN PLUS InnTowner & the Highland Club, responded to this review
15 February 2012
Thank you for you comments regarding Jason, one of our team members at the hotel, and also on our shuttle service. It is our privilege to serve you and we are proud that we met our goal of great customer service.
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Westminster, Maryland
Senior Reviewer
7 reviews 7 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
“Great shuttle service”
5 of 5 stars Reviewed 11 February 2012
1
person found this review helpful

I stayed here when visiting UW hospital. The room was great and very clean and it was so convenient to have the shuttle pick us up from the airport, drop me at the hospital when I needed to be there (and picked me up on time!), and bring us back to the airport. Jason, our shuttle driver was very friendly and even took the time to drop my boyfriend off at State Street so he could explore Madison while I was busy. I would definitely stay here again.

  • Stayed February 2012, travelled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PLC58, General Manager at BEST WESTERN PLUS InnTowner & the Highland Club, responded to this review
15 February 2012
Thank you for your comments regarding your recent stay with us. We are glad that you enjoyed your room and that the shuttle service accommodated your need to get around Madison. We have found that our complimentary van service is one of our guests' favorite amenities and we are proud to be able to offer it to our guests. We look forward to being your host hotel on future visits to Madison!
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Madison, Wisconsin
1 review
1 helpful vote 1 helpful vote
“Excellent Reception Experience”
5 of 5 stars Reviewed 6 February 2012
1
person found this review helpful

I often stay herewhen visiting the University and wanted to comment on the excellent service i just recieved from Jason at the front desk. I needed to extend my stay and he gave me kind of personal attention that made me feel as if i was staying at a 5 star hotel and not a Best Western. It was greatly appreciated and made me convinced that good service can often make a huge difference in a guests experience. Thank you Jason.

Room Tip: Choose 3rd floor rooms for view if available.
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  • Stayed February 2012, travelled solo
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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PLC58, General Manager at BEST WESTERN PLUS InnTowner & the Highland Club, responded to this review
15 February 2012
Thank you for your comments regarding the service you received from Jason at our Front Desk. Jason truly practices Best Western "I Care" Service and we are proud to have him on our team.
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Minneapolis, Minnesota
Contributor
20 reviews 20 reviews
Reviews in 10 cities Reviews in 10 cities
4 helpful votes 4 helpful votes
“Decent but 1.5 miles from U of Wisconsin.”
4 of 5 stars Reviewed 4 February 2012 via mobile
1
person found this review helpful

It's a Best Western. Nice staff. Clean rooms. Nice facility. My bad, but I thought is was closer to the campus than it actually is. Easy drive but I wanted to be able to walk to campus sites. I think there is another Best Western which is closer.

  • Stayed February 2012
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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See 2 more reviews by Williamrush for Madison
Ask Williamrush about BEST WESTERN PLUS InnTowner & the Highland Club
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PLC58, General Manager at BEST WESTERN PLUS InnTowner & the Highland Club, responded to this review
15 February 2012
Thank you for taking time to comment on your stay. We appreciate all feedback! The BEST WESTERN PLUS InnTowner and The Highland Club is actually located on the west side of the UW Madison Campus within walking distance of the School of Vet Med, Pharmacy, Engineering, BioTech, Babcock Hall and UW Hospital and Clinics. Our campus is quite big so our location may not have been the most ideal for your destination. Our complimentary shuttle is available to drive guests to any part of the campus so that they do not need to deal with finding campus parking. I am glad that you otherwise enjoyed your stay and we would appreciate future opportunities to accommodate you should your travels bring you back to Madison.
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Additional Information about BEST WESTERN PLUS InnTowner & the Highland Club

  • Best Western Madison
  • Madison Best Western
Address: 2424 University Ave., Madison, WI 53705
Price range (per night):* INR6,487 - 9,395

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BEST WESTERN PLUS InnTowner & the Highland Club
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