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BEST WESTERN West Towne Suites – reviews, photos

2.5 of 5
650 Grand Canyon Drive, Madison, WI 53719
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BEST WESTERN West Towne Suites
Ranked #28 of 61 hotels in Madison
4.0 of 5 stars 47 Reviews
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47 reviews from our community

    Trip type
Traveller rating
    17
    15
    6
    4
    5
Date Rating
Antigo, Wisconsin
Senior Contributor
30 reviews 30 reviews
Reviews in 15 cities Reviews in 15 cities
10 helpful votes 10 helpful votes
“weekend in Madison”
5 of 5 stars Reviewed 7 December 2011
1
person found this review helpful

My two friends and I spent a "girls' weekend" in Madison and stayed here. Very clean and comfortable - I think we had the handicapped room - it was very spacious The breakfast was cooked to order eggs, french toast, pancakes or waffles plus the regular breakfast stuff. Nice to have in-room WiFi. We were right off the beltline, so had easy access to wherever we went in the Madison area.

  • Stayed December 2011, travelled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
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Ask linkyupnorth about BEST WESTERN West Towne Suites
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Randee Talwar, General Manager at BEST WESTERN West Towne Suites, responded to this review
13 December 2011
I'm pleased to hear that you enjoyed your stay at our Hotel with your girlfriends. With Mall and numerous dining places at a walking distance, it is a favorite place for our guests for a getaway or shopping. We pride in clean, comfortable and spacious rooms and thanks for appreciating that.
Let me know if there is anything else we can do to make your stay even more enjoyable next time when you are in town.
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Chicago, Illinois
Senior Contributor
27 reviews 27 reviews
Reviews in 7 cities Reviews in 7 cities
7 helpful votes 7 helpful votes
“Great place to stay!”
5 of 5 stars Reviewed 2 December 2011

We were so surprised at how nice our basic-price room was that we checked to make sure we had reserved correctly. We had. It was lovely. We had a comfortable living room with a TV, a nice little kitchen area with a microwave, sink and refrigerator, and a very comfortable bedroom with a king-size bed and TV. We had a hot breakfast in the morning, made to order. Everything was modern and up-to-date. The staff was very helpful and the location couldn't have been better for us. A great experience.

Room Tip: There's no elevator, so if you have a lot of bags, get a first floor room. We two seniors didn...
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  • Stayed November 2011, travelled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask Toni A about BEST WESTERN West Towne Suites
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Randee Talwar, General Manager at BEST WESTERN West Towne Suites, responded to this review
5 December 2011
Dear Toni,
Thank You for your feedback. I'm glad you enjoyed your stay at the Hotel and also liked the Room and the Breakfast. As you pointed out about the elevator, we have also got similar feedback from few other guests. In next couple months we plan to install an elevator for the 2nd floor and in the meantime we continue to offer first floor to our guests who prefer not to use the stairs.
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Racine, Wisconsin
2 reviews
Reviews in 2 cities Reviews in 2 cities
“Much better than led to believe by other reviews”
5 of 5 stars Reviewed 3 October 2011

My husband and I stayed here the weekend of a UW football game and after reading some of the other reviews were expecting a tired and bare basics hotel. This hotel was wonderful! The check-in staff was very friendly. Our room was on the second floor and although there was no elevator, these two senior citizens had no problems with the stairs. We had a king suite which was very well decorated and had no trace of mustiness. It had been well updated with nice linens and furnishings and the bedroom, kitchenette, living area and bath were very clean. The real bonus was the made to order breakfast vouchers we received at check-in. We had a choice of eggs made to order, french toast, pancakes or waffles; each entree could include bacon or sausage (plus hash browns with the eggs). In addition to your breakfast choice, cereal, muffins and different toasts were available. The food was really good and a very nice change from the normal free breakfasts at hotels. On the whole this is a hotel to which we would definitely return.

  • Stayed October 2011, travelled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask JoAnn R about BEST WESTERN West Towne Suites
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Randee Talwar, General Manager at BEST WESTERN West Towne Suites, responded to this review
5 December 2011
Dear JoAnn,
Thank you for the compliments. I'm pleased to know that you enjoyed our cooked-to-order Breakfast. I assure you that we will continue to try to exceed expectations of our guests.
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Mesa, Arizona
1 review
“Enjoyable place to return to.”
5 of 5 stars Reviewed 27 September 2011

We find a friendly experienced staff each year we return. We enjoy the good breakfasts. Rooms are comfortable. Great location for our purpoes. Great place to meet family and friends.
We are always made to feel very welcome.

Room Tip: There are a variety of room accomodations and arrangements.
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  • Stayed August 2011, travelled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask Kathryn S about BEST WESTERN West Towne Suites
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Randee Talwar, General Manager at BEST WESTERN West Towne Suites, responded to this review
29 September 2011
Dear Kathryn,
Thank you for taking the time and providing your feedback. It is always a pleasure to welcome you and your family at our Hotel. I'm pleased to hear that you enjoyed the Breakfast and the comfort of the Guest Room. I whole heartedly appreciate your patronage and will look forward to seeing you on your next visit to Madison.
Randee Talwar
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Madison, Wisconsin
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
“Not worth the money...look at other options!”
2 of 5 stars Reviewed 22 September 2011

My experience at this hotel was not positive. My husband and I arrived and checked into the hotel to find our room on the 2nd floor with no elevator. So we had to drag many bags up the stairs which never puts your stay off to a relaxing start. Once we checked into our room we found that someone was smoking in a surrounding room so our room smelled like cigarettes. I reported the problem but the smell would re-appear every few days. I feel certain it is a staff member who is smoking on the property.. The hotel hasn't been updated in many years and is definitely due for some updating. The free breakfast wasn't that great either. I would not recommend this hotel.

Room Tip: Refuse anything on the 2nd floor as there is no elevator!
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  • Stayed June 2011, travelled with family
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes
Ask Allison C about BEST WESTERN West Towne Suites
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Randee Talwar, General Manager at BEST WESTERN West Towne Suites, responded to this review
25 September 2011
Dear Allison,
I'm sorry to know about the inconvenience you had with your luggage. We plan to soon have an elevator installed at the Hotel. In the meantime we are putting every effort to provide a first floor Room to the guests who require one. Hotel is 100% smoke free and we have a very strict policy about someone smoking in the Hotel. And it does not exclude our staff.
Thank You for candid feedback that helps us ensure we continue to make improvements where necessary.
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Additional Information about BEST WESTERN West Towne Suites

  • Best Western Madison
  • Madison Best Western
Address: 650 Grand Canyon Drive, Madison, WI 53719
Price range (per night):* INR4,362 - 7,381

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BEST WESTERN West Towne Suites
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