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BEST WESTERN PLUS East Towne Suites – reviews, photos

2.5 of 5
4801 Annamark Drive, Madison, WI 53704
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BEST WESTERN PLUS East Towne Suites
Ranked #32 of 61 hotels in Madison
3.5 of 5 stars 69 Reviews
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69 reviews from our community

    Trip type
Traveller rating
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    19
    4
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Date Rating
Illinois
Contributor
11 reviews 11 reviews
Reviews in 8 cities Reviews in 8 cities
5 helpful votes 5 helpful votes
“Clean Hotel but not the friendliest service.”
3 of 5 stars Reviewed 24 August 2011

We stayed in the this hotel on our last night of vacation. We made the reservation without realizing that they are a completely pet friendly location. I am severely allergic to cats and dogs so I voiced concern over the room they put us in. They allowed me to check out a couple of rooms to see if they would work. We found one that did not cause me any problems. The room was clean and the hotel itself was nice. However, when we asked for a late checkout, the next morning, we were told "no" because they were completely full and needed to get housekeeping in there. We checked out on time and were upset to hear the same lady tell a father and son that they could have a late check out (they both wanted to take showers) and to "not worry about it". That made us angry. I guess we upset them by checking the room before we stayed. I don't know but we will not stay with them again. All we asked for was an extra hour. If they could allow them, they should have allowed us.

Room Tip: They were the only hotel, we stayed with on our vacation, that didn't have any specials on rooms...
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  • Stayed August 2011, travelled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 2 of 5 stars Service
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Chicago
Top Contributor
62 reviews 62 reviews
Reviews in 12 cities Reviews in 12 cities
28 helpful votes 28 helpful votes
“Another Best Western”
3 of 5 stars Reviewed 21 August 2011

While I would love to write a review that is overly critical because of this properties' faults, the service for the price was perfect. When I checked in I asked for a room that was away from children, he gave me a corner room that was quiet! The room was circa 1980's dull, the shower and bathroom was more like a 1 star property despite the generous supply of towels, and the electric outlets (in the room and the cafe) seemed to barely function for charging my electronics. That being said, the large bed was fine, the hot water plentiful, and the free hot breakfast delicious. The free parking and free internet also are big plusses! Major flaws included the mold where the tile meets the shower surround (this is visible to me because I'm 6'3", so not visible to most), the bottle opener attached to the wall (not a quality of a property that touts itself as 3 stars), and the rattle and buzz of the air cooling unit. Yes, I'd stay here again. It's cheap and the breakfast is worth about $10. If I could stay downtown at the "other" three star properties, I would in a heartbeat. This was a property that was booked on Hotwire where the assertion of three stars originated.

  • Stayed August 2011, travelled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Chicago, Illinois
Contributor
11 reviews 11 reviews
Reviews in 9 cities Reviews in 9 cities
7 helpful votes 7 helpful votes
“Always a great value on a fine hotel”
5 of 5 stars Reviewed 18 August 2011

We have stayed here many times over the past 10 years. It is a fine hotel with very nice, and large, rooms, a wonderful pool and spa, and a real breakfast with much more than donuts. They actually cook and serve real food! The staff is always pleasant, if only a bit overworked, and helpful in every way.

  • Stayed August 2011, travelled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Minneapolis, Minnesota
Senior Contributor
36 reviews 36 reviews
Reviews in 12 cities Reviews in 12 cities
21 helpful votes 21 helpful votes
“Bed was uncomfortable and breakfast was blah”
3 of 5 stars Reviewed 13 August 2011

We got a great deal on hot-wire but the bed was not very comfortable. Overall I would stay here again but nothing spectacular to write about.

  • Stayed August 2011
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask Loree L about BEST WESTERN PLUS East Towne Suites
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Clarksville, Virginia
Contributor
15 reviews 15 reviews
Reviews in 8 cities Reviews in 8 cities
4 helpful votes 4 helpful votes
“Just Like Home”
5 of 5 stars Reviewed 4 August 2011

Great Place Great service and very friendly employees. Made our trip extra nice.

  • Stayed May 2011, travelled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Additional Information about BEST WESTERN PLUS East Towne Suites

  • Best Western Madison
  • Madison Best Western
Address: 4801 Annamark Drive, Madison, WI 53704
Price range (per night):* INR4,082 - 6,990

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