We stayed in the this hotel on our last night of vacation. We made the reservation without realizing that they are a completely pet friendly location. I am severely allergic to cats and dogs so I voiced concern over the room they put us in. They allowed me to check out a couple of rooms to see if they would work. We found one that did not cause me any problems. The room was clean and the hotel itself was nice. However, when we asked for a late checkout, the next morning, we were told "no" because they were completely full and needed to get housekeeping in there. We checked out on time and were upset to hear the same lady tell a father and son that they could have a late check out (they both wanted to take showers) and to "not worry about it". That made us angry. I guess we upset them by checking the room before we stayed. I don't know but we will not stay with them again. All we asked for was an extra hour. If they could allow them, they should have allowed us.
- Best Western Madison
- Madison Best Western
