This hotel has all that it needs - proximity to the Capitol, extremely close to Monona Terrace, good food, and clean rooms. I stayed here for one night and have no complaints. The rooms need updating, but it appears as if they will be doing that soon, and I was pleased that, as a Hilton Honors member, I was able to receive a free bottle of water (hey, it's the small touches that count!)

Parking is convenient and the rooms are clean. There is a free shuttle to the airport. This is the only place I will stay in Madison. Try it - you'll like it.

The Hilton is a great place. It's close to the Capital and walking distance to great eateries and fun shops. My stay was great as normal until I got home and realized I forgot my cell phone charger in my room. I took the chance and called the Madison Hilton. I was forwarded to housekeeping and nice woman on the phone checked and said that my charger was in lost and found. She said I could either stop back or they would mail it to me. Since I live a couple of hours away I asked if they could send it. I was expecting when it arrived to my house it would arrive c.o.d. In my eyes the $5 - $10 to have sent to me was worth it. When it arrived there was no payment needed. Yes price, cleanliness, and location drive us to choosing a location but great customer service keeps us coming back! So the Madison Hilton I'll be back!

Incompetent Staff, Poor Service. As an executive with a large telecommunication firm I will review this internally as well to ensure Hilton does not keep our account.

Customer service starts with setting expectations, then delivering. If you make a mistake, then it's all about how you recover. The staff did none of these well at all. Including the management who is neither qualified nor empowered to do the right thing.

My reservation was mishandled, promises made by the staff that then were not kept, even after being acknowledged.

The rooms are not worth the rate, the amenities are minimal. The Hilton rests that they have a good location for downtown. Then they fall off every other category because of a lack of effort.

If you need downtown locations, I encourage you to try the Concourse Hotel.

I won't spend money at a Hilton again. Hilton Honors should be renamed Hilton Horrors.

Upon arrival, it took forever to get checked into the hotel. Our room was nice as we had gotten the king size bed with whirlpool. Upon draining the whirlpool bath, the drain made a horrible and extremely loud noise and didn't want to drain properly unless I used one of the soap dishes to hold the plunger portion open. Was quite annoying especially when we were trying to go to sleep & then had to wait as it was that loud. Also, just after 9am, housekeeping came knocking on our door, and when we didn't get to the door right away, proceeded to help themselves to walk in. A co-worker had also had this exact same experience in her room (we were here for our company Holiday Party). If my husband hadn't hollered out "what do you want", she would have wallked all the way in!!. I've never had a hotel do this before especially when check out isn't until noon!! You would think that the front desk would tell housekeeping what rooms have checked out in order to know which ones to clean! This was VERY unorganized and to me quite rude, to say the least.