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Comfort Suites Madison West – reviews, photos

2.5 of 5
1253 John Q Hammons Dr, Madison, WI 53717
Hotel amenities
Comfort Suites Madison West
Ranked #25 of 61 hotels in Madison
4.0 of 5 stars 51 Reviews
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51 reviews from our community

    Trip type
Traveller rating
    22
    17
    2
    6
    4
Date Rating
New London, WI
1 review
1 helpful vote 1 helpful vote
“Wonderful Staff”
5 of 5 stars Reviewed 31 October 2011
1
person found this review helpful

From the very first contact I had with this hotel (in order to change an online booking), I knew I had lucked out and found something special. Every single employee I came in contact from that phone call on was exceptional. They really made us feel welcome and went above and beyond to make sure we were not just satisfied but happy. We had 2 adjoining nice clean rooms (the 2-person whirlpool bath was incredible), comfy beds, great breakfast (when the obnoxious guests weren't stealing all the muffins!), free drinks in a cozy bar w/a very entertaining bartender, and a manager (Rebecca) who kept it all running as smoothly as possible. There were a few problems during our stay but nothing was directly the hotel's fault and the staff did a great job keeping on top of things. I will never stay anywhere else when I come to Madison.

  • Stayed October 2011, travelled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask Dawn B about Comfort Suites Madison West
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
gmreviews, General Manager at Comfort Suites Madison West, responded to this review
8 November 2011
Thanks for taking the time to write about our hotel on Tripadvisor ! We are so glad that you came to stay with us and we hope you continue to do so when you come to the Madison Area. We love that you enjoyed your stay , our staff, and our amentites. Thanks again for your review about our hotel !

Amy
General Manager
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Sault Ste Marie, Ontario
Senior Contributor
32 reviews 32 reviews
Reviews in 15 cities Reviews in 15 cities
61 helpful votes 61 helpful votes
“What A beautiful hotel!”
5 of 5 stars Reviewed 28 October 2011

The room was beautiful, and spacious...We arrived too late to take advantage of the pool/hot tub. We would definitely stay there again. We wished we were able to stay there longer...maybe next time.

  • Stayed October 2011, travelled as a couple
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask Kittykatklub about Comfort Suites Madison West
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
gmreviews, General Manager at Comfort Suites Madison West, responded to this review
8 November 2011
We are glad you enjoyed your "short stay with us", next time you come into Madison hopefully you can stay a little longer to enjoy our indoor pool and whirlpool and other amenitites. I would like to say thank-you for letting us know about your experience on Tripadvisor !

Amy
General Manager
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West Brookfield, Massachusetts
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
“Outstanding Hotel”
5 of 5 stars Reviewed 2 October 2011

One of the nicest I have stayed at. Room was clean and comfortable. Coupon for Complimentary cocktails provided at check in. Bar/breakfast area was spacious and inviting. Pizza was offered during happy hour. Breakfast was excellent. Pool/Hot Tub were both clean and perfect temperature. Workout room offered many options.

  • Stayed September 2011, travelled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask dudesbrews about Comfort Suites Madison West
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
gmreviews, General Manager at Comfort Suites Madison West, responded to this review
8 November 2011
Thanks for writing your comments about our hotel on Tripadvisor ! We are so happy that you enjoyed your stay with us ! As you mentioned we aim to make our guest feel comfortable by offering a clean hotel, amenties such as breakfast, drinks, fitness center, large pool area and service! We are glad that you felt that way ! We hope to see you again in the near future ! Thanks again !

Amy
General Manager
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Wisconsin
Senior Contributor
25 reviews 25 reviews
Reviews in 13 cities Reviews in 13 cities
18 helpful votes 18 helpful votes
“The only place I stay in the greater Madison area.”
4 of 5 stars Reviewed 19 September 2011
1
person found this review helpful

I usually stay at this hotel for at least a week or two every year for business, and have been doing so since 2003. While it is not really the closest to anything in Madison, as it legitimately is in Middleton, it is close to my office. To get downtown, without any traffic, is about 20 min. The hotel itself is nicely laid out, as you walk in, you are greeted by the two story check in area, with two waiting areas to the left and the right. A business computer is to the left of the check in counter, and is hardly used. An elevator to the other two stories is to the right of check in. Behind that, is the ample breakfast area/Duffy's pub. Anyone of age gets two free drink tickets per night, rail and domestic beer. Breakfasts themselves are usually the standard yogurt, apples/oranges, hard boiled eggs, some pastries, waffles, oatmeal, and one or two hot dishes, like mini omelets, biscuits and gravy, Canadian bacon and eggs, etc. The rooms are mostly the same, with exception of the suites. The basic room is an overly comfortable bed (some times too soft to sleep in), and quite often a couch. They recently started to swap out the old TV's for new LG flat screens. Some times the bathrooms are a little bit rough around the edges, nothing major, just a point to be made. Last time there was a bit of mildew, other times, there are slow drains, calcified shower heads, strange Icy-Hot smell (strong medicinal mint). The suites are on the 3rd floor, and are two story rooms, two TV's, a couch, and usually a hot tub. The rooms can get hot in the summer, even with the air. The ceiling fan in the room helps. As I do not usually spend weekends here, I cannot speak for them, but there is almost always a conference going on or some kind of sporting event on the week days, so things can get a little noisy in the halls at night with kids running up and down. It is located near to quite a few good places to eat, less than 10 min drive. I would suggest Hu Hot for some flat top stir fry, or Hubbard Ave. Diner for good 50's-esque diner food and awesome pie.

  • Stayed July 2011, travelled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Service
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See 2 more reviews by SlothgarT for Madison
Ask SlothgarT about Comfort Suites Madison West
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
gmreviews, General Manager at Comfort Suites Madison West, responded to this review
8 November 2011
Thanks for taking the time to write a review about our hotel on Tripadvisor ! You certainly stay here often as this is the best, most decriptive review we had ! We are so glad that you enjoy your stays with us overall . We did want to mention that all of our rooms do now have flat-screen Tv's. Also some other updates to mention coming in 2012 are automatic front doors, and granite sinks in the bathrooms to give us a more updated look ! Thanks for all your stays with us and can't wait for you to see our changes for 2012 ! Take care and Thanks again for your review !

Amy
General Manager
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Contributor
12 reviews 12 reviews
Reviews in 6 cities Reviews in 6 cities
4 helpful votes 4 helpful votes
“Diamond in the Rough”
5 of 5 stars Reviewed 12 September 2011

This great hotel is located between the Marriott and Holiday Inn. The price includes room, three drinks, pizza and a great breakfast. The rooms are great and the staff are wonderful.

  • Stayed August 2011, travelled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Service
Was this review helpful? Yes
Ask Mfmonroe about Comfort Suites Madison West
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
gmreviews, General Manager at Comfort Suites Madison West, responded to this review
19 September 2011
Thanks for taking the time to let us know your thoughts on Trip-advisor ! We love that you enjoyed your stay with us! We hope to see you again soon!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC

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Additional Information about Comfort Suites Madison West

  • Comfort Suites Madison
  • Madison Comfort Suites
Address: 1253 John Q Hammons Dr, Madison, WI 53717
Price range (per night):* INR5,928 - 8,164

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