We checked in to stay on Friday 9-16-11 and first found that the room they put us in lacked the ammendities that we had payed for. So we were moved to a second room. When we turned in for the evening my daughter found a bug in her bed. We didn't think much of it because little critters have a way of finding there way into places we don't want them. But the next morning she woke up to find 3 more bugs in bed with her.
We told the front desk attendant who though helpful in the way of calling the maitenance man to take a look, never took the ipod out of his left ear when speaking with us.The maitenance man was very concerned, and genuine to hear about the bugs. They switched our room, again, and the maitenance man said that he would look the room over that day.
We turned in on Saturday night and found yet another bug. We thought perhaps he had hitched a ride on our luggage from the previous room. This bug we wrapped in paper towel and froze to give to the maitenance man the next morning. Sunday morning my daughter woke up and found dozens of bites all over her chest, neck, arms, and these bites over the past 24- 48 hours have multiplied and spread to her face/eyes as well. There was also a bug on the bathroom floor. This bug was much bigger, I do have a picture of this bug, the bug we froze and gave to the fron desk upon check out. When we got home and had a chance to look up the bugs, and compare pictures of the bugs and the bites and found to our horror that they are consistant with BED BUGS.
On top of this, upon checking out we gave the bug that we caught to the front desk attendant who promised a full refund, and to be contacted by Tuesday 9-20-11. I have not heard from them, nor have I received my refund from priceline, or your hotel chain. This experience has been unacceptable, and has robbed us of the peace of mind a person is entitled to when taking a vacation. We are both horrifed to think to book another room anywhere!! Super 8 was a respectable hotel chain that I have booked with in the past. Not so sure I will ever be again. Nor will I be willing to recommend this chain to anyone.
After the results of our research confirmed our suspiscions, we had to throw away our pillows, mine being three expensive feather pillows, and my daughers. This was a very costly thing that needed to be done. Along with needing to finds ways to santitize our luggage which in this climate is not easy. We needed to wash all of our clothing, whether it was worn or not for fear of carrying the pests into our homes.
It turned what was supposed to be a really fun trip into a nightmare. My daughter incurred two doctor visits due to those bug bites and also has scars on her body from them.
Do not stay at this hotel!!
- Madison Super 8
- Madison Super Eight
- Super Eight Madison
- Super 8 Madison
