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Baymont Inn & Suites Madison East – reviews, photos

2.0 of 5
4202 East Towne Blvd, Madison, WI 53704 (Formerly Exel Inn)
Hotel amenities
Baymont Inn & Suites Madison East
Ranked #49 of 61 hotels in Madison
3.0 of 5 stars 31 Reviews
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31 reviews from our community

    Trip type
Traveller rating
    6
    6
    9
    6
    4
Date Rating
Honolulu, Hawaii
Senior Contributor
26 reviews 26 reviews
Reviews in 4 cities Reviews in 4 cities
15 helpful votes 15 helpful votes
“Nice place, convenient, affordable, we'll be back”
4 of 5 stars Reviewed 1 November 2011
2
people found this review helpful

We stayed for 8 nights in September 2011. There are many restaurants in the immediate area, within walking distance. Public transportation is within a block or two and East Towne Mall is a five minute walk away. The room was very adequate with a recliner, desk, two additional chairs and free internet. The breakfast was adequate with waffles, fruit, juices, cereals, coffee, etc. The price was great, there was an exercise room and most of the staff were helpful and friendly. There is no pool. We were there during a UW football game and Madison Triathalon so it was busy but everything was handled smoothly except for one homeless man who wouldn't leave until the police came. He actually called the police himself to complain and they took him away.

Room Tip: We stayed in the back with an exit just outside our door.
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  • Stayed September 2011, travelled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Indian Harbour Beach, Florida
Senior Contributor
31 reviews 31 reviews
Reviews in 21 cities Reviews in 21 cities
13 helpful votes 13 helpful votes
“Adequate for a Short Stay”
3 of 5 stars Reviewed 16 August 2011

Spent the night here before a flight. The main attribute was convenience to my departure airport. The room was spartan and basic, but adequate when all you need is a bed, a bathroom and a door with a lock.

  • Stayed August 2011, travelled solo
    • 4 of 5 stars Value
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dayton, OH
Senior Contributor
41 reviews 41 reviews
Reviews in 23 cities Reviews in 23 cities
45 helpful votes 45 helpful votes
“Started out okay, ended up bad.”
2 of 5 stars Reviewed 6 August 2011
2
people found this review helpful

We were in town on a combination business/family trip, and we were initially pleased that this hotel was convenient to the mall and multiple dining options. Our plans were to stay Thursday and Friday, and when we decided to add on Saturday we were told that we would have to change rooms. Fine, we can do that. They told us that our room for Thurs-Fri would be a king suite and then we would move to a normal "queen" room on Saturday.

The king suite was very nice, relatively roomy. We loved that there were two bathrooms and two desk areas. The fridge was nice to have, too, and it was helpful to have two televisions so that different family members could watch different things. The sink-right-next-to-the-door thing was a little unwieldy, I never got used to the fact that there were no trash cans in the bathrooms and the toilet seemed to flush in slow motion, but the shower was great. No real complaints.

We dutifully packed up our things on Saturday morning and checked out, then checked back in on Saturday afternoon. I'm not sure exactly what this bed is called, but it's definitely not a queen-size. I'd call it a really wide twin or a really narrow full. The room itself was smallish, but that was workable. The size of the bed was the only real problem. We could easily sleep on a queen-size bed with our young daughter between us, but on this one it was nearly impossible.

We went to the front desk and told them about the problem, but they didn't rectify the situation because we were "paying less than the queen rate". We would have paid the queen rate to get the larger bed, and that's what we thought we were doing! I'd rather that than try and sleep in a rickety armchair because I'd fallen out of bed one too many times. They also tried to tell us that it had been our error when booking, which is harder to believe given that we called to make the reservation and (believe me) we would never have said "Oh, no, the queen bed's too big, we need something smaller." Very displeased with the turn of events, and it paints our whole stay in a more negative light.

The property itself, as I said, is convenient to the mall (you have to cross some parking lots and an access road, but it's not impossible). There are lots of dining options in the area. They have a breakfast bar that includes an intriguing DIY fresh waffle machine, but the small breakfast area was so packed I couldn't even get anywhere near it and just had to grab a banana. The internet is free, but bandwidth use is monitored.

We're moving on to a different hotel to finish our stay, and we're very relieved at the prospect of finally being able to sleep.

Room Tip: book a suite if possible...standard guest rooms are very small.
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  • Stayed August 2011, travelled with family
    • 4 of 5 stars Value
    • 1 of 5 stars Sleep Quality
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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“Very enjoyable stay.”
4 of 5 stars Reviewed 16 July 2011
1
person found this review helpful

We stayed for a week and had an enjoyable time. The room was adequate and clean. the only complaint would be the sink area is very small and in the way by the door. The breakfast was very good with waffles, fresh fruit. cereal and assorted breads. The staff was friendly and extremely helpful. Gave us great tips on where to eat..

  • Stayed June 2011, travelled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask Kathryn999 about Baymont Inn & Suites Madison East
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BaymontEastMadison, Manager at Baymont Inn & Suites Madison East, responded to this review
27 July 2011
Thank you for taking the time to fill out a Review on us on trip advisor. There are numerous restaurants next to us as we are also within walking distance of the mall as well. We hope the next time you are in town, you will think of us!
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Des Plaines
Senior Reviewer
8 reviews 8 reviews
Reviews in 8 cities Reviews in 8 cities
2 helpful votes 2 helpful votes
“It wasn't worth the price”
2 of 5 stars Reviewed 12 July 2011

I was upgrated to a suite free.A noisy toilet kept me up half a night until I closed the bathroom door.Good breakfast . Far from downtown for the price. No pool. Better options closer to the city center.
I slept on a sofa bed ,not bad but to close to A/C .

  • Stayed July 2011, travelled with friends
    • 2 of 5 stars Value
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Cleanliness
Was this review helpful? Yes
Ask danusiaDesPlaines about Baymont Inn & Suites Madison East
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BaymontEastMadison, General Manager at Baymont Inn & Suites Madison East, responded to this review
27 July 2011
Thank you for taking a few moments to out down a review of your stay while you were in Madison. I want to apologize for the running toilet as these are items our maintenance team can usually repair very quickly. Although we are not right downtown, we do have quite a few other things that are very close to us such as East Towne Mall, Mallards Baseball games, as well as numerous restaurants within a few short blocks of us. Hopefully you will keep us in Mind if you travel back to Madison and are looking to stay somewhere on the east side of Madison versus being right downtown.
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Additional Information about Baymont Inn & Suites Madison East

  • Baymont Inn Madison
Address: 4202 East Towne Blvd, Madison, WI 53704 (Formerly Exel Inn)
Price range (per night):* INR2,908 - 4,530

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Baymont Inn & Suites Madison East
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