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Baymont Inn & Suites Madison West – reviews, photos

2.5 of 5
8102 Excelsior Drive, Madison, WI 53717
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Baymont Inn & Suites Madison West
Ranked #37 of 61 hotels in Madison
3.5 of 5 stars 47 Reviews
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47 reviews from our community

    Trip type
Traveller rating
    9
    20
    11
    4
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Date Rating
Wisconsin
Contributor
18 reviews 18 reviews
Reviews in 11 cities Reviews in 11 cities
9 helpful votes 9 helpful votes
“Spent 2 nights”
4 of 5 stars Reviewed 24 November 2011

Spent 2 nights in Nov in this hotel. It was fine for what we needed it for. Visiting from UW Hospital, it was cheaper than the hotel we had stayed at but it was supposed to be about 15 minutes or a 5 mile trip from the hospital. It ended up taking us 45 minutes to get there the first night as our GPS got us a bit lost- it took us a different direction than it had earlier, Operator error maybe, but it is a hop, skip and a jump from the hospital. Nothing is easy to get to in Madison. That being said, it seemed to be in a safe enough business district, the staff was friendly and our room was clean. Breakfast wasn't spectacular but for a hotel continental breakfast it was above average I suppose. I liked that it had a bar/lounge in it open until 11pm, which we found open long enough from when we returned from our hospital visit to have a drink or two before going to our room. They have a pool, not sure about a hot tub, since we never had time to use it. They have a free shuttle to the airport and hospital, and we used to to get to the hospital, but you must book it plenty in advance and of course it's according the their schedule. We came to eat breakfast and ask for the shuttle in an hour and the shuttle was leaving in 7 minutes and not again for hours so we had to skip the free/included breakfast and hop on the shuttle to the hospital. When we called later for a ride back from hospital to hotel at 9pm we were told it was only available at 7:30pm, so we ended up taking a cab with tip that cost $18 ($23 with tip). So, the hotel was alright, the price was right and overall I'd say good for the price paid.

  • Stayed November 2011, travelled on business
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Baymontmw, General Manager at Baymont Inn & Suites Madison West, responded to this review
28 November 2011
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Seattle, Washington
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
“Bad experience all around”
1 of 5 stars Reviewed 22 November 2011
1
person found this review helpful

I chose the Baymont mostly based on price. The first indication that it was not going to be a good stay was when they were unable to accommodate me for early arrival. I had a redeye flight and I was looking to get into the room as soon as possible to catch some sleep. They were unable or unwilling, probably unwilling, to get me in the room until after 2 pm. The room itself looked out over the pool area, and smelled like it. The ventilation system did not work well (it seemed like it simply brought air in from the pool area) and when I asked the front desk they were very unhelpful about the problem. In fact, the staff in general was at best disinterested, and at worst unfriendly and unhelpful. The place felt to me like it was old, dark and tired. I wouldn't stay there again, even for free.

  • Stayed August 2011, travelled on business
    • 1 of 5 stars Value
    • 5 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
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Baymontmw, General Manager at Baymont Inn & Suites Madison West, responded to this review
23 November 2011
Thank-you for your recent comments about the Baymont Inn & Suites Madison West on TripAdvisor. Thank-you for taking the time to give us your feedback
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“Excellent Rooms!! Beautiful pool area!”
4 of 5 stars Reviewed 13 November 2011 via mobile

Great value; Hotel is immaculate. The only negative was breakfast. Fruit way overripe, waffles rubbery. Lots of carbs; only protein choice was eggs, but still, one of the nicest reasonably priced hotels Ive been to in a while. Kudos to the management.

  • Stayed November 2011
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask Art531 about Baymont Inn & Suites Madison West
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Baymontmw, General Manager at Baymont Inn & Suites Madison West, responded to this review
14 November 2011
Thank-you for your recent comments about the Baymont Inn & Suites Madison West on TripAdvisor. Thank-you for taking the time to give us your feedback
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Midwest, U.S.A.
Contributor
16 reviews 16 reviews
Reviews in 12 cities Reviews in 12 cities
8 helpful votes 8 helpful votes
“A good choice for traveling with a dog.”
3 of 5 stars Reviewed 9 September 2011

This Baymont is a convenient distance from University Ridge Golf Course, in a pleasant business park area with easy access to University Avenue. Our room was basic but comfortable and more than adequate for one night, with a microwave and refrigerator, and dependble wi-fi.

  • Stayed August 2011, travelled as a couple
    • 4 of 5 stars Value
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Baymontmw, General Manager at Baymont Inn & Suites Madison West, responded to this review
18 September 2011
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Zürich
Top Contributor
54 reviews 54 reviews
Reviews in 23 cities Reviews in 23 cities
20 helpful votes 20 helpful votes
“Okay but nothing fancy”
3 of 5 stars Reviewed 25 August 2011

I stayed at the Baymont Inn & Suites for 1 one night in July 2011. We were on our way from Chicago to Minneapolis and had been looking for a good offer for one night. That's why we ended up in Madison.
The hotel was okay, the room quite spacious. The bathroom was oldish but clean. Staff was not real nice, seemed uninterested.
Breakfast was included. It was this kind of help yourself buffet with all the food in little packages. Nothing fresh except from some bananas. Definitely not a reason to stay at this hotel.
On the upside there's an indoorpool. And a coldstone-creamery nearby!

  • Stayed July 2011, travelled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
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Baymontmw, General Manager at Baymont Inn & Suites Madison West, responded to this review
26 August 2011
Thank-you for your recent comments about the Baymont Inn & Suites Madison West on TripAdvisor. Thank-you for taking the time to give us your feedback
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Additional Information about Baymont Inn & Suites Madison West

  • Baymont Inn Madison West
  • Madison Baymont Inn
  • Baymont Inn Madison
Address: 8102 Excelsior Drive, Madison, WI 53717
Price range (per night):* INR3,970 - 19,013

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Baymont Inn & Suites Madison West
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