We booked this hotel because we saw that it had a pool for our 6 year old to swim in. The pool was closed and drained. We had reserved a suite... it was just a larger room with a couch. As soon as we got there, we turned on the heat and went to dinner. When we got back 3 hrs later, the room was still freezing cold. We called the front desk for assistance in heating the room and were told to be patient. We called back and asked for a different room. THe owner/manager basically chewed us out saying that how did he know that we weren't going to keep complaining about the rooms and asking to be switched. I've NEVER been treated so poorly.
- Cortez Rodeway Inn
