“"Disappointed, no sleep, loud A/C, 15" t.v. monitor, bad water pressure, and no amenities at all."”
Pros:
Nice view of lake if located on lake side of motel, swimming dock, boat dock, gazebo with bar-b-que pits, and convenient to stores nearby, storage closet on patio, internet access, and the price of room.
Cons:
The beds were horrible, no sleep, 70's bedding and furniture, loud a/c, not enough parking, tight one-way parking lot, low water pressure, no amenities, bad return policy, mini fridge making it difficult for multi day stay, tiny tv screen, and arrogant attitude of ownership.
The beds were the worst I have ever experienced. The mattresses are non supportive and have deep pits in them and the sheets were old, ugly, and scratchy. The tv monitor was extremely small, the a/c unit was extremely loud as it kicked off and on keeping you awake, and there were no amenities such as coffee, creamer, or sugar. We were told to buy some if we wanted some. The coffee pot was dirty and the house rules at the motel are a bit ridiculous. They have an inventory sheet of pots, pans, forks, towels, etc. and will charge you for items missing even if you weren't responsible for their loss.
We can overlook many things and understand that the price is actually pretty good for all that you get, but the one thing that they MUST fix is the beds. They can cut costs here and there and have their little rules for linens, pots, and pans, but ultimately they are a motel which requires overnight stay and the beds should provide comfort for their guests.
The other big problem we had was with the owners regarding our money.There was no way we could go another night with no sleep. When I spoke to the lady at the desk(owners wife) she said they don't give refunds for any reason at all and that we probably would not get one. I told her that we liked everything about the place, but couldn't stay there another day due to those beds. She acknowledged the beds are bad and that they need to be replaced. Her solution to the problem was for us to go to Wal Mart and buy some foam eggshell crates. I couldn't believe she was asking me to spend my money on something that they are supposed to provide.... a decent bed. She then told me that the owner comes in once a week and he will decide then if the refund will be made. I was leaving in a day back to Texas where we live and that didn't work for me. I asked her if she actually knew the owner and she told me that the owner was her husband. I asked if I could speak to him and she denied me of that. I asked her to call him for resolution to the problem and she rolled her eyes and sighed and said "I guess I can call, but I doubt it will do any good." She said he would be in the following morning and that he is the only one that can do a refund if at all. That is ridiculous. Anyone on their staff can take your money immediately, but there are no refunds, and if there are any refunds due to special circumstances he is the only one that can do it. Give me a break. Anyway, she told me that I would have to check out by 11AM that morning so she could rent it out to someone else if I wanted a refund. I was worried that I wouldn't get my refund before I had to leave to another motel or home and that is exactly what happened. I returned home only to find that they did not credit my account for the day that we did not stay there, but they actually charged me for an additional day. I called the motel and they told me that my bank made an error. I asked them to mail me the credit receipt that they have showing the credit and the owner himself said they would not mail anything. I will give this a couple days to see if there are any changes to my on line banking account and will surely be calling them back if it has not been fixed. This overall attitude that is shared by the owner and his wife (Shaun) is rather pompous, and arrogant and is not good for business. I do not recommend doing business of any kind with people like this.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
