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The Springs Hotel & Spa – reviews, photos

2.0 of 5
135 Central Avenue, Hot Springs, AR 71901
Hotel amenities
The Springs Hotel & Spa
Ranked #20 of 37 hotels in Hot Springs
3.0 of 5 stars 128 Reviews
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128 reviews from our community

What travellers say about this hotel
  • Mountain side(4)
  • Very friendly(3)
  • Desk clerk(3)
Traveller rating
    15
    24
    18
    18
    53
Only show reviews for Family (24) | Couples (41) | Business (6)
Date Rating
Baton Rouge, Louisiana
1 review
1 helpful vote 1 helpful vote
“Wonderful and Peaceful”
5 of 5 stars Reviewed 16 January 2012
1
person found this review helpful

We are so happy that we chose to stay at the Springs Hotel and Spa. The staff were wonderful and so friendly. They went way out of there way to be helpful and kind, the spa was great as well. The lobby was decorated for Christmas because we were there in the beginning of December (sorry, I have been busy with the holidays) and was just beautiful. It is a great location downtown. If you are looking for a "5 star" hotel with personality, hospitality, cleanliness and all around great this place is for you. If you are looking for a "chain hotel", that consider themselves 4 or 5 stars and was built in the past 5 years this is not the place for you to stay but you will be missing a wonderful place. Thank you again all of the staff at The Springs, you were GREAT!!!

Room Tip: We stayed on the mountain side and had no problems with noise. The street side would be nice if you...
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  • Stayed December 2011, travelled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
Ask Kathy1118 about The Springs Hotel & Spa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Virginia Williams, General Manager at The Springs Hotel & Spa, responded to this review
31 January 2012
We are so glad you enjoyed your stay with us. We look forward to seeing you again soon.

Sincerely-
Management and Staff
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Benton, Louisiana
2 reviews
2 helpful votes 2 helpful votes
“Very nice!”
4 of 5 stars Reviewed 13 December 2011
2
people found this review helpful

I had somewhat low expectations of the hotel and was pleasantly suprised! The rooms were very nice and so was the staff. We did encounter a small problem with our room, but once it was brought to the front desk agents attention it was immediately resolved. The hotel is nice, not new, but well kept. The lobby area is also nicely decorated and the gift shop inside is perfect for shopping! I will stay again next year.

  • Stayed December 2011, travelled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
Ask Andrea B about The Springs Hotel & Spa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Virginia Williams, General Manager at The Springs Hotel & Spa, responded to this review
31 January 2012
We look forward to having you here again soon. Thanks for the review, it is greatly appreciated!

Sincerely-
Management and Staff
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Senior Reviewer
8 reviews 8 reviews
Reviews in 6 cities Reviews in 6 cities
“Perfect character,”
5 of 5 stars Reviewed 30 November 2011

hubby and I decided to take a quick trip to Arkansas on Veterans weekend and chose the Spring for its price and location. We read all the reviews good and bad and were not discouraged by the bad. This is a historic Hotel and quite authentic! We found the staff to be welcoming, the location Devine, and the accommodations were comfortable. Nothing negative to say! We had a cliff view room and the view was gorgeous with the fall colors. We cannot wait to go again.

Room Tip: Go for the cliff view rooms on the back side of the Hotel. That way you don't get the street noi...
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  • Stayed November 2011, travelled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask MollyGwood about The Springs Hotel & Spa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Virginia Williams, General Manager at The Springs Hotel & Spa, responded to this review
31 January 2012
Glad you enjoyed your stay with us- we look farward to taking care of you again in the near future.

Sincerely-
Management and Staff
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewer
4 reviews 4 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
“Nice old hotel”
4 of 5 stars Reviewed 18 November 2011 via mobile
1
person found this review helpful

The hotel is old but nice and in an excellent location. Hotel restaurant is not good and is too expensive.

  • Stayed June 2011
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask Schoolblues about The Springs Hotel & Spa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Virginia Williams, General Manager at The Springs Hotel & Spa, responded to this review
31 January 2012
Glad you liked your stay with us here at The Springs Hotel. The restaurant has gone away, but there are other great places to eat within walking distance. We look forward to seeing you again soon.

Sincerely
Management and Staff
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Monroe LA
1 review
1 helpful vote 1 helpful vote
“We will be back!”
5 of 5 stars Reviewed 14 November 2011
1
person found this review helpful

Great value, don't let the outside discourage you. Great recently remodeled rooms, very comfortable. Staff was excellent, my car would not start after I checked in and they worked
hard to find someone to fix it. When the handyman came in the next morning he found a
loose fuse that solved the problem, Thanks Robert. Thanks Lance and Marshall (at the desk)
for helping make the trip so much fun.

Room Tip: Rooms on the back are queiter.
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  • Stayed November 2011, travelled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
Ask El T about The Springs Hotel & Spa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Virginia Williams, General Manager at The Springs Hotel & Spa, responded to this review
31 January 2012
We were glad to assist getting your vehicle fixed. Our staff is here to take care of all our wonderful guests- Please come back and stay again soon.

Sincerely
Management and Staff
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC

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Additional Information about The Springs Hotel & Spa

  • The Springs Hotel
  • Springs Hotel Hot
  • Downtowner Hotel Hot Springs
Address: 135 Central Avenue, Hot Springs, AR 71901
Price range (per night):* INR7,270 - 10,233

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