My first experience at this hotel was my trip up the pitch black stairwell to the 2nd floor. All of the stairway lighting was burned out. Since it was 10 pm, I didn't get to experience the green pool referenced by another reviewer until the following morning. However, the pool was truly bright green, and allegedly, now closed for the season. Our suite was spacious, and fortunately contained 2 refrigerators, because the first refrigerator was broken and the freezer contained an ice cube tray filled with mildewed water. Most of the light bulbs in the room were burned out as well. To cap off our experience, the following morning, we had no hot water for showers. Upon checking out, we informed the desk clerk of all of our concerns, including the ice cube tray, which we brought down to the desk. She assured me the manager would call me on Monday. Monday came and went, as did the entire week, without so much as a phone call. When I returned home after my vacation, I emailed Customer Service about my experience, and miraculously received a phone call from the manager that same day, with the excuse that she thought,
" I was going to call her". The most disturbing part of this entire experience were all of the excuses that followed. In the words of the manager via email,
"I thank you for the pictures, it seems that my headhousekeeper is not checking behind the housekeepers. Rm 226 has been rented many times and I have reports where the guest has given 10 out of 10 on surveys. I am very proud of my hotel and am very sad to see these pictures. It is very hard to go to the property every day to make sure that things are 100%. We don't even have ice trays in our refrigerators. But this one must have been left when the new box was open. Its very hard to train employees and expect them to give their job 100%.
The pool was closed after labor day. It was a beautiful blue color. I am not adding any chemicals. It will soon be drained out and closed for the winter.
The plam tree just didn't like its location and should have been taken care of better." (her spelling, not mine)

As a registered nurse, health and safety concerns are paramount for me. Her failure to take these issues seriously, choosing instead to offer excuse after excuse was absolutely unsatisfactory to me. My follow up letter to Customer Relations at the Corporate level received the following response, "Since each Choice Hotel property is independently owned and operated, we must defer to the hotel's response as a final resolution to your case. In this regard, our records show that the hotel has acknowledged your concerns. While we are sorry that you found their efforts to be unsatisfactory, we must consider the hotel's response to be final."

I was in town for a concert at the Greensboro Coliseum and I stayed with 2 other people (3 women total, all in our 20s) and when we first pulled up, we were a little worried because the outside of the building was pretty run-down. But once we got to our room, we were pleasantly surprised. It was very clean and the beds were SUPER comfortable, including the pillows...all 3 of us commented on how comfortable they were! The only downside to the room was that it smelled a little like smoke even though it was a non- smoking room, but it wasn't overwhelming. We were conveniently located near several restaurants--Chili's, Hooters, and some other local places. Even better, we were only about 5 miles from the coliseum. We would definitely stay in this hotel again!

A group of 16 of us in town for our childrens' basketball tournament pulled into the lot after a long travel day excited to hit the pool. We couldn't believe our eyes. The pool was GREEN and had a closed sign hanging on it. Since it was 100 degrees outside, we were not happy. The front desk employee was not aware the pool was closed or even green, but said she would get a maintenance person working on it. Meanwhile, 2 of the rooms in our party were not yet cleaned, another room had no working a/c so we all piled into one room waiting for some sort of a fix. A maintenance guy who came to work on the a/c said that the a/c just stopped working & the pool just turned green that week. He couldn't get the a/c fixed and was going to move those 4 people to a different room. Then he remembered the room he was moving them to had a plumbing 'issue'. He then tried to move them to a room with 1 king size bed. By this point we had sent a couple people down to complain to the manager about the pool and trying to get things resolved with the a/c. The manager was not sympathetic and pretty much said since we had prepaid for the rooms, too bad for us. We eventually called Delta Vacations where we had booked the airfare & hotel together. Delta called the hotel & negotiated for us. We ended up getting 100% of our money back & we hightailed it out of the Quality Inn & Suites. After wasting 3 hrs., we ended up in a hotel with a blue pool and many more amenities. Will not ever stay at this place again. We drove by it a couple more times during our week in Greensboro and the pool had turned blue again & people were laying out by it. We thought about warning them, but didn't really want to set foot on the property. The property seems slightly seedy as other reviews have said. There is no a/c in the hallways as they are very hot & there is no elevator. Some scarier looking people were checking in as we were leaving. We found a hotel right across the highway which seemed much safer & much nicer. The free wi-fi didn't work very well, either.

My friends and I stayed at here on our way to Myrtle Beach. We got two adjoining rooms on the first floor close to the pool. We found that very convenient for us, since three of my friends kids are teenagers. The location is great we were within walking distance to many different restaurants. I see some of the reviews posted, and it amazes me, it does not sound like the same place that I stayed at. But I guess you CANT please everyone and everyone has their own expectations. AND WE WILL BE BACK(: