The entire staff of the Quality Inn particularly, Becky and Venay went out of their way to make sure that our visit and stay was wonderful. We had a problem with our reward ponits and booking our free night with the Choice Hotels corporate office. Venay and Becky resolved the issue the day that we called and told them our problem. They not only resolved the isuue, but did so very thoughtfully and graciously. We have stayed here several times and are planning on staying here everytime we travel to Greensboro. The hotel is very clean, well kept bright and orderly .

This was the third time we have stayed at this property. We are visiting family in the area. Each time we stay about a week. The rooms are very nice with new beds and furnishings. The staff has always been very friendly.

One of the staff, Richard Call, will always go out of his way to make sure everything is perfect. The man needs a day off. He seems to be working every minute of every day. He has a friendly personality. Whatever he is getting paid it's not enough.

The room was clean. The bed was very comfortable. We used the gym..small, but nice. The front desk was very nice and helpful. Breakfast waffles were good. We ate dinner at Fatz which is very close. The restaurant was very good.

I marked this average because the hotel is not my taste, but it did provide a good size, clean room. Bed was decent, and the shower took a little while to warm up. The computer in the lobby is in a private area worked just fine, although there is no printer available. When checking out at 3:30 am, the front desk computer didn't work so they could not give me a receipt, which I don't like because I like to check to make sure I am being billed correctly before I leave.

But I hated the fluorescent white lighting in the rooms. I guess it's consider contemporary, but the lobby is more warm and inviting than the rooms.

The only other issue I was a bit unhappy with is that upon check in, I checked the computer to find out that my flight out of GSO had changed aircraft from a 50 seater to a 30 seater, it was now oversold. I HAD to get home and decided to catch the 6 am flight out of RDU about an hour and 15 minute drive. All I had done at that point was roll my suitcase into the room so I had asked if I could be switched to a quality inn near RDU. The manager said no because they are privately owned and also there was a 24 hour cancellation policy, which I was never made aware of when making the reservation. I always check that because I have to be flexible when I travel. So hence the reason why I had to check out at 3:30 in the morning to make the drive to the other airport. The manager however was VERY polite and gave me specific driving directions on how to get there the fastest way possible. He was correct and I had really appreciated that.