Stayed here for two nights for a training convention. Reserved the room a couple weeks ahead of time and noted my preference of a high floor room. When I checked in, the front desk clerk recognized my Marriott Gold membership and thanked me for checking in. That was where the positives ended.
My 'high floor' room request resulted in a room on their lowest floor with a view of the adjacent roof and parking garage. When I approached the front desk clerk to ask about it, he told me that it was the only room available in the hotel with a king sized bed. Unlikely as that seems on a Wednesday in Greensboro, I took a step back and observed the next three guests check in and receive king rooms on higher floors. Only one of those three guests was even a Marriott rewards member. It was pretty clear that the front desk attendant had made a mistake when checking me and tried to cover it up with a bald faced lie. Probably not the best way to handle a customer service issue. I emailed the GM of the hotel to let them know about the situation. He responded at 7:30pm on the night before my departure, while I was out to dinner, and let me know that there were indeed numerous king bedrooms on higher floors available. While he offered to switch my room, the damage was already done. It didn't really make any sense to switch rooms 12 hours before I was checking out.
Aside from that, the concierge lounge breakfast was seriously lacking. Runny eggs and mediocre fruit. IF that's your thing, you might like it. I would recommend staying at the new Sheraton or the Doubletree. While the location of this Marriott is centered in downtown, the customer service and horrendously outdated and small rooms just makes it not worth the trouble.
Of note, this Marriott is not run by Marriott corporation. Instead Columbia Sussex runs this and dozens of other hotels. It's clear that they've let this property go and are not concerned with the quality of the property or the level of service. Avoid!
- Also Known As:
- Greensboro Marriott Downtown Hotel
- Greensboro Marriott Downtown Hotel Greensboro
- Marriott Greensboro
- Greensboro Marriott
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