I have stayed here at least 15 times. I'm a gold member with Marriott. Everytime I stay here it seems to get worse. In my profile I always ask for a high floor. I got the second floor. So now I get to hear a buffalo jump around in the room above me. Today (September 26, 2011) I went to the front desk for a cable for the internet. As usual they didn't have one in the room. The last time I was here I called down and after 45 minutes I finally had to go down myself and pick it up. They said they forgot about me. So this time I just went to the front desk to get one. They wouldn't give me one but called maintenance to bring one up. I waited 45 mintues and finally called the front desk. One phone didn't work so I had to use the bedroom phone. Broken phones are pretty typical here also. The front desk person said she would bring it up immediately. After 20 mintues I again called. She again said she would bring it up immediately. After another 20 mintues the maintenance man finally dropped it off at my room. I had to wait so long I couldn't work out due to work I had to do on computer.

My extended family of 6 stayed at the Residence Inn for one night in a two bedroom suite and it was gorgeous. The room was very clean and the bed was hands down the most comfortable hotel bed that I've ever slept in. The staff was extremely friendly with every interaction, it seemed that they truly enjoyed their job and passed that along to the travelers. The price of the suite was very affordable especially considering a free hot breakfast was included. When in the area again, I won't stay anywhere else.

Stayed here four nights while attending a conference in the area. Staff was efficient, although I did mention upon check-in that I was a "light sleeper" and asked for a quiet room. I was offered a choice of two rooms on the third floor. One was next to the laundry and across the hall from the elevator. I chose the other room, and it was ok. The room was older, but clean, and the bed was comfortable. Housekeeping staff did a good job.
Breakfast was the usual fare, well presented and stocked. I didn't partake of the dinners.
Note that there is not much in the immediate area, other than a TGIF, so if you don't have transportation, dining choices are limited. There is a shuttle van, and a shopping mall not too far away, but I'd not recommed visiting there after dark.
The pool was filled with green slime, and the spa was half empty. I can only assume they were closed for the season?

We stayed at this hotel for one night on our way South. I have 4 young children, so finding a hotel that can accomodate us is important. We stayed in the 2 bedroom suite and the set up was perfect. Kitchen for us to store stuff from our cooler, good sized bedrooms, and two bathrooms. Nice small pool and free breakfast. While I know these hotels are set up for business travelers who have temporary assignments away from home, I think these suites really suit families well for the price. Staff was great. Very friendly and willing to help us manage our crew.