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BEST WESTERN Crossroads Inn – reviews, photos

2.5 of 5
440 Parkway, Gatlinburg, TN 37738-3008
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BEST WESTERN Crossroads Inn
BEST WESTERN Crossroads Inn
BEST WESTERN Crossroads Inn
BEST WESTERN Crossroads Inn
BEST WESTERN Crossroads Inn
BEST WESTERN Crossroads Inn
Ranked #40 of 91 hotels in Gatlinburg
3.5 of 5 stars 45 Reviews
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45 reviews from our community

    Trip type
Traveller rating
    8
    19
    7
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    4
Date Rating
Indianapolis IN
Top Contributor
64 reviews 64 reviews
Reviews in 35 cities Reviews in 35 cities
186 helpful votes 186 helpful votes
“Oldie but goodie”
4 of 5 stars Reviewed 26 October 2011
2
people found this review helpful

One member says you need better photos of the Crossroads on your website. But what you have now and what Expedia and Hotels.com show are NOT of the Crossroads. There is no lake in downtown Gatliburg!!! I have no idea what motel those pictures are of on those 2 sites as of 10/26/11, but if you want to see what the Crossroads REALLY is, go to Orbirtz. Those pictures and 360s are off the Crossroads! Hopefully Trip Advisor, Expedia and Hotels make a correctdion or some might be rather surprised to get to Gatlinburg and find no pretty lake or nice indoor pool!!!

I'd guess the joint was from the 70s but it has been kept up rather well. I like the outdoor entrances. There were chairs out to sit and watch the sights of the parkway. I was on the 4th floor in a hot tub suite, what a way to travel. Huge hot tub, bubbled great, lots of hot water. 2 room suite with large LR and small BR, separate bath which was looking its age. 2 TVs, tube type, lots of channels. 2 A/C units. LR unit was late model, LOUD!!! BR unit was brand new, quiet when blowing & heating but when compressor and outdoor fan came on for cooling it was pretty loud too. Also blew right on the sleepers in bed. Someone needs to aim the louvers up. Takes a screwdriver, hello maintenance! Fireplace didn't work but was start of season. Wireless internet barely usable, at one point I had to go out outside to increase signal enough to finish what I was doing.

Yes, why bother with a couple of little donuts and teeny muffins, I ate at the Atrium.

Never seen so many motels in one area ranging from $30 on up. This one is probably typical and good location. Especially in the summer when the pool & hot tub were usable it would be worth considering.

  • Stayed October 2011, travelled solo
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Philadelphia, Pennsylvania
Contributor
14 reviews 14 reviews
Reviews in 11 cities Reviews in 11 cities
13 helpful votes 13 helpful votes
“Large room, quiet location.”
4 of 5 stars Reviewed 17 October 2011

Located on the North edge of Gatlinburg away from the bustle of the center of town. The room was large with a frig and microwave Front desk staff was friendly and made some recommendations for places to eat. Morning breakfast in the small lobby area consisted of store bought donuts and muffins with coffee. Liked the ground floor room because it was easy to park and get in and out. Again, the room was pretty large, there were 2 double size beds a small table with 2 chairs, a chair next to the window, a large closet and there was still plenty of space to walk around. The bathroom area had a sink with a long counter and the shower/toilet area had a sink and counter also. The room was very clean and the beds/pillows were very comfortable. The heater/air conditioner was quiet and efficient. We had dinner at the Cherokee Grill Steakhouse which is one of the Copper Cellar family of restaurants. We had the ribeye which was excellent. Perfectly cooked. The bread has a salt crust on it. I had to make myself stop eating it so I could eat my meal. Our server was very attentive, it was a great experience.
Had dinner at No Way Jose's which is a short walk from the motel. The food was good and filling, but wished we would have tried Los Rancheros. We had leftovers from both places so it was nice to have a frig and microwave in the room. The internet wasn't working in the lobby, but we were allowed to use the computer at the Best Western Twin Island about a block down the street. If we're every back in Gatlinburg we would stay here again.

  • Stayed October 2011, travelled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Waco, Texas
Reviewer
4 reviews 4 reviews
Reviews in 3 cities Reviews in 3 cities
“Hotel from the past and updated!”
4 of 5 stars Reviewed 3 September 2011

My parents have stayed here many times. We went as a family trip and the rooms have all been redone. Large rooms and clean. Nice sink area outside the bathroom. The staff is great. The restaurant on the grounds or next door is wonderful.

Stayed April 2011, travelled with family
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Hardinsburg, Indiana
1 review
“Great Place!!!!”
5 of 5 stars Reviewed 29 August 2011

We stayed in a King Suite: room 515! it was very spacious and had a huge 2 person Whirlpool in the living room area of our room. 2 full bathrooms also, a bedroom with a huge, comfortable King bed. The maid were very nice, we don't really like for them to come while were gone but they did ask us if we would like some new towels everyday we were there. The pool was very nice, a bit cold but it felt wonderful and was very clean. They did give a 10% discount next door for breakfast at the restaurant but we did not see that in our room key holder until our 2nd day and it was already expired... i guess the discount was only for the first day/night there. we stayed 3 total nights. Kinda wish they would have let us know that we got a discount there and that they served Orange Juice and Coffee every morning but no one told us so we didn't know. But thats not to big of a deal to us. it was a great location not right on the strip of Gatlinburg but right off of it and in great walking distance. Yes we will be back probably to this same hotel when we visit again.:) Thanks.

  • Stayed August 2011, travelled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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1 review
“Gustin is rude!”
1 of 5 stars Reviewed 21 August 2011 via mobile

The front desk clerk Guston is totally rude. I would never ever stay here because of him!!! We were going to check rates with them and he was arrogant so we left. Thanks for nothing! Clerks are
The first impression of a hotel, he needs a new attitude. We will go somewhere else!

  • Stayed August 2011
    • 1 of 5 stars Value
    • 2 of 5 stars Location
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
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Additional Information about BEST WESTERN Crossroads Inn

  • Best Western Crossroads Inn Gatlinburg
  • Best Western Gatlinburg
  • Best Western Crossroads Hotel
  • Gatlinburg Best Western
Address: 440 Parkway, Gatlinburg, TN 37738-3008
Price range (per night):* INR4,530 - 26,842

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