Amazing Views of the Smokies - BEWARE!!!!
We just returned home from our 3 night stay in Gatlinburg…a vacation we have been looking forward to for over a month. I have to tell you, it was a disappointment because of the condo we had to settle for instead of the cabin we had reserved.
I made the reservation over the phone and when I received the confirmation via e-mail, I noticed that it was not the cabin we needed (1 BR vs 2, etc). I e-mailed and they fixed the error and e-mailed me a new confirmation. That's the one I signed and mailed back to them. This all took place over 3 days.
When we arrived at the rental office, they had the original reservation for the too small cabin and the one we wanted was no longer available. After 1 1/2 hours in the rental office, we a condo because it was the only thing we could fit in that also had a pool.
When we arrived at the condo, it was smaller than what we had expected, the sliding glass door was broken, one closet door was busted with a replacement leaning in its place and the disposal did not work.
We were led to believe that there would be some financial recompense for the inconvenience. We were in fact charged less than the balance of our original remaining balance. Despite what we saw as a downgrade in accommodations (though we were told by the manager that this was an upgrade for what we had reserved), we kept telling ourselves that we were at least getting a deal for the mess-up….so, it wasn’t so bad. We were crammed together, my daughter had to sleep on the sofa for three nights and we had to drive over 5 miles up and down the mountain every time we wanted to go anywhere. But we were getting a deal right?
Now, I return home and check to see what kind of deal we really did get. Imagine my surprise when I see that we paid the exact same price for the Indian Path condo as anyone would have paid. $79/night is what we were charged and according to your site $79 is the peak rate for this condo. For all our troubles, we got to pay the exact same rate as anyone else.
UGH!!!!