We stayed in 'FollinAround' in May 2011, and it was great! The property was private yet close to all Gatlinburg attractions! The cabin layouts are very user friendly! Since this trip
I have compared everything else and come up short!

My first experience was December 2010 and turned out to be one of the better vacations I had. In November 2011 we took our 2nd vacation with Gatlinburg Falls Resort. This was a complete 180 degree turnaround from the first stay. It was about the worse vacation I ever had.

We walked into the cabin to find human excrement was in the toilet. You can imagine how grotesque this was not to mention the bio-hazard concern. I called to have this taken care of with a response time of over 3 hours.

There were no pillows for the pull-out bed, an issue that took hours to resolve.
The pull out bed on the couch nearly fell apart during the setup, with springs stretched and wires hanging.

One night we were awaked at 1:30am to the intermittent call from the smoke detector. Unfortunately, this was the one mounted on the 12 foot ceiling, making it impossible for a guest to perform any type of service. The help desk took the call and promised a callback in 15 minutes which never happened. A call into the supervisor resulted in an explanation that the first representative should have never promised a callback. She then told me this problem was not on the list of when they should page a maintenance representative and refused to do anything more than leave a note for someone in the morning. The alarm continued throughout the night and making several calls to the supervisor of the help desk resulted in this woman hanging-up on me repeatedly.

In speaking to customer service the next day, the representative said they were thinking of firing the company that supports overnight service and my complaint would probably help them with that decision. When the conversation turned to resolving my other problems with the cabin, the representative could not commit to a timeline and refused to put a manager on the phone. He also refused to give me the name of the general manager because the GM was on vacation with his family and would not want to be disturbed.

Every single day of my stay contained problems with the cabin and attempts to resolve them. My entire vacation was spent begging the staff to resolve issues. I am not picky at all as a guest. I spend my vacations overlooking small setbacks, preferring to focus on relaxing. The issues I experienced could just not be overlooked.

Upon checkout, I was offered a 10% discount. It just did not seem fair, especially since I was paying a holiday premium which was the highest rate of the year.

Writing to the GM did not help much either. He did apologize and offered one night free stay (up to $150) but the problem was I paid over $300 per night. After that half-hearted offer communication regarding my concerns ended.

In closing, I don’t wish this experience on anyone. Gatlinburg is beautiful and the people for the most part are extremely friendly, but know there are better places to stay to make the experience more enjoyable.

My sons grandmother gifted him a weekend for his birthday. Charging it to her credit card we needed a release that they provide signed by her with a copy of her drivers license. Nightmare! First we tried to have them fax the form to our home. Failed. This was on Tuesday. Wednesday tried to have them fax it to my aunts office. Failed. Same day asked for them to email it to me. Failed because they took my information down incorrectly. On Friday just hours before check in I am still waiting to have it emailed to me. When I asked to speak to a manager she was rude and assured me they had done everything they could to get me the release. She said they were emailing it then. I did receive it. Checked in and gave them all the paperwork and identification they has requested Upon checking in all power was off in one of the four bedrooms. Called while it was still daylight and requested service. Called again at 7:30 pm. At8:15pm they come fix the breaker. At 8:18 pm they call to request the credit card to pay my remaining balance! This company is a train wreck. There are many other cabin resorts in Gatlinburg find one!

We visited Gatlinburg Falls in July 2010 and stayed in the Smoky Mountain Heaven. The views are to die for!! We had such a great time at Gatlinburg and this cabin made our stay even more fun. Our cabin has video games, pool table, hot tub, a grill, and jacuzzi tub. We did arrive early and were able to check in; they called us when our room was ready.
My only complaint was that we did have some ants in our cabin, but the maintenance crew took care of it right away.
My children ask to go back every year!