We had an upstairs room which was normal and looks clean but not good smelly, the heating in the hall was insufficient.The beds they said are queen,for me are smaller, However went i asked the person was working that night because i thought i was in the wrong room but he told me very rude that he can give me a full sheet to try and verify the size of the bed,he was not nice at all also i ask for water to drink he said you has to buy at the door! I had never been treated that way in any hotel was humilliating! Breakfast was so-so, only cereal and krispy kreme donuts. Stayed here two nights and had to ask for extra pilots, toilet paper and hair dryer . to much money for the quality of the hotel, Gatlinburg have other hotel with much better service and quality for less price, I stayed there for the convenience of the place (convention Center) and I reserved to late, was no room available other place.Great location only! it was the worst stay...
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