Stayed in Heart & Soul cabin, which is basically a duplex with a shared entryway. We found our cabin to be clean and well supplied. We had neighbors next door, but other than seeing a car, never would have known they were there. Had a hot tub both inside, and on a deck. that was completely private off the side of the mountain. My only complaint was that the view off the back balcony was totally trees, but that added to the privacy. Car parking is a bit cramped, but no biggie. Wonderful place to stay on our first trip ever to Gatlinburg!

is there even a cabin at the top of the hill? my family wouldn't even know. we arrived after driving all night on Christmas eve into christmas morning at mountain shadows picked up our key to cuddly bear cabin and headed toward the hill, A privately owned 45 degree incline that hadn't been salted, plowed OR EVEN BREATHED on. WE went back to the office and met a friendly old guy, who we later found out was the owner, He said that he would have the road plowed in an hour and to just grab something to eat. we ate pancakes and came back an hour later. nothing had been touched. no salt, sand, or plowing. we went back to the office again, the plow truck was still snow covered and had not moved, since we were exhausted from the all night driving we found a super 8 motel down the road and decided to rent a room for a bit to rest. we woke up around 5pm and headed back to the hill we had tried to get up hours before. nothing had been plowed still. i attempted to get up the hill to no avail. however did meet 2 other families who were trying to get up the hill, unsuccessfully, they also had to stay at the super 8 motel, one famy even walked up the hill just to see the cabin, their 4 wheel drive suburban couldnt make it up the hill... so disheartened we headed back to the super 8 unable to see or get to our cabin. rhe day after Christmas I drove back to the hill, once again nothing had been salted or plowed, we satheist appeared to be employees bringing down famies who were stranded on the hill back to safety. my fiancé went into the office and asked what we were supposed to do, the lady said to talk to Bobby, the manager the following day.
we returned to the super 8 motel and went back to see Bobby on the 27th. before we went into the office, we tried again to get up the hill to our cabin. we found another family sliding down the hill, and others walking down the hill after trekking up the hill just to see their cabin... we attempted again to get up the hill, no luck. by the way, I drive a trailblazer ls, and made it through the snowy smoky mountains with mo issues during our vacation. so we went into the mjr shadows office to talk to Bobby. ' bobby' was nothing more than condecending the entire time we spoke with him. and I am still not sure what he manages... but it isn't customer satisfaction. we explained the same story I have told you. Bobby kept trying to make it my fault for not getting up the hill, " IF YOU DONT FEEL COMFORTABLE DRIVING ON SNOW " IS WHAT HE KEPT REPEATING... OR " SINCE YOU DONT WANT TO STAY IN THE CABIN ". I insisted that we did want to stay in the cabin and that I had no issues in driving in snow. " BOBBY" then told us we were the only family out of 40 that didn't get to their cabin, which we caught him in his lie, because the other 5 families also stayed at the super 8. Bobby continued to talk in circles, and then said we would have to talk to the owners on January 3rd. we remained in the super 8 for the rest of our holiday. on January 3rd my fiancé called to talk to the owners, they insisted he wasn't available, the man on the phone was none other than Bobby. bobby was extremely confrontational with my fiancé, and finally agreed to give us a refund after again belittling my fiance. there are thousands of cabins to rent in pigeon forge and gatlinburg. don't waste your time with mountain shadows. trust me. mountain shadows needs to look into sending Bobby through some customer service classes.
again do not waste your time with mnt shadows.

please don't think we are thin skinned and over sensitive, we work in a profession where we have to have thick skin...

Stayed with kids and grandparents. There is a steep incline up to the cabins (about 6 on the end where we were). We were in a 5 bedroom and it was hard to park (glad not all the cabins were rented). The cabins are all different. We stayed in a 5 bedroom. Nice layout. Not enough space to eat except on couch. Ran out of water for the entire crew when someone used the jacuzzi in the master bedroom. Lighting was sparse and it felt dark and dingy. Furniture old. Carpeting threadbare in many places. Best part was balconey off the top floor. Very nice but disgusted by all the dead beetles in the windows that needed to be vacuumed. Trying to get seniors in and out at night became a nightmare because so many lights were not functioning (burned out- on inside of cabin and in the outside) and it was hard to navigate to the cars with all the different levels. We got snow over Christmas and were stuck in the cabin. Several moved cars to the bottom of the mountain and hiked up but this was not possible for many of the seniors. We were to leave by 11am on Sunday and 2 men in the party fell and hit their heads, one broke their wrist and needs surgery. Wished the owners would have been there to assist or allow us to stay till it was safer. Many cars sliding and in trouble, stuck, etc. Pool table was slanted and not very playable and all the pockets were ripped. Kitchen very small for this many people. Still had fun but the ending with the injuries really made it hard.

I have stayed at Mountain Shadows Resort before. I usually come up for the Christmas Parade in December with family. The first time we stayed in Our Mountain Home. It was OK. Only main complaint was the heating. The upstairs was hot and the bottom level was cold. Temperature wise we were never comfortable. We thought it was just due to the cabin was older, just expect it. Decor was old and cooking utensils- we would not use.
So we thought we would try it again due to everyone having their own bedroom/bathroom and the rates were good. So we came up for the Christmas Parade again and stayed at Norwegian Hus. Walked in....no Christmas tree or Christmas decorations. Which was not big deal....but then, well, the more we looked the more disgusted we were with this cabin.
Looked like NOTHING had been done to this cabin. Well, one thing. Looked like it had been painted but there was paint was on the trimming and on the floor and vanities, door hinges painted over, light switches got it too. Get the picture? Very cheap looking paint---why even bother?
We liked the cabin because it had a pool table. Well, ever try playing pool on an unlevel table? Yeah, the pockets had holes in them too. No TV either in the loft, which it showed one in the pictures.
The furniture old and worn out. Bedspreads, I did not even want to touch--looked old and dirty. Beds were half made. Not enough linens either. In one on the bathrooms the linoleum was cured up and looked like a critter had been chewing on the door trim.
No shower head in one of the showers, no sink stopper in one of the bathroom sink. Some of the chairs around the kitchen table-that sits 12 (that we liked) were broken. Not near enough hot water for our group of 9. Some had to shower at night and some in the morning.
The bottom floor had 2 bedrooms either had TV. Very dark and dingy. The cabin just looked extremely neglected/shabby.
Plus side, there were 4, new very nice TV’s in the cabin. The layout of the cabin was good. The Cabin has several structural appeals at the windows that were very nice. View wonderful. Had enough room for everyone to have their own space. Just wish someone would spend some money on this cabin and make this cabin shine!!