We stayed at this dump for a Memorial Day, 2004 trip. This is the WORST place I have EVER stayed! Like many other reviewers on here, we stayed here, sight unseen except for the brochure and pics online, because they accept pets and we knew they were located in the area of Gatlinburg we wanted to pretty much frequent while we were there. Our room looked like a hut they would put soldiers in during a war. Dark and moldy doesn't make for a good time. My dog even hated the place---he wasn't comfortable the whole weekend. We also spent one whole day with no working toilet---my husband had to miss breakfast while waiting on the maintenance man to get there to fix it. THEY WILL NEVER GET ANOTHER PENNY OF MY MONEY! We were not told that we could pay extra, as another reviewer said they told them, and stay in one of the new rooms. They just stuck us back in the back in what should be condemned buildings from Lord knows when. I wish the health department would go in those rooms.

I made reservations at Bon Air for our vacation a little early. That was prior to reading the reviews. I was a little apprehensive until our arrival. Every one I spoke with over the phone and in person was kind. We were booked into the newer section. We were pleasantly suprised considering the reviews I had read. I never saw any of the other rooms so I can't comment on their condition. Were we to stay in the same motel twice, I would make reservations with Bon Air again. As far as the pool goes, the water was really warm and for the coloring of the concrete, probably a bleaching and painting would improve the looks. We had no problem with our visit. Oh yea, the hill upto the motel is long and steep. If you don't mind hills and don't have arthiritis you would not have a problem. Good location for eating and sight seeing.

When making my inquiries via telephone, the attendant was so pleasant and helpful that I booked for 3 nights, site unseen. We wanted a central location that accepted pets. The new section of the hotel is very nice and clean with large rooms which is featured in their brochure that was mailed to my home after making the reservation. Unfortunately, to our horror, we were located in the "pet section' that is at least 80 years old with soiled carpet, nasty beds (when we pulled back the covers, the sheet were covered with hair and dirt), the furniture was pathetic and the air quality should be reported as a health hazard. The bathroom fixtures were from the 40's and all the fixtures were rusted. The manager inspected our room, she did not notice the disguisting smell (a mixture of mold & filth) and she brushed out the bed debris. After much pleading, we were given the choice of another stinky pet room, which only had a bad mold oder and at least the beds appeared to be clean. We tried but we could take the oder or the room conditions and went to check out around 10 p.m that same day.

We were in the new part of the hotel, and it was fine. Nothing fancy, but the location was good, and it had everything one needed. The shower was excellent, and the mattresses were comfortable, and so were the pillows. The rooms were spacious, and the mini refrigerator was nice.

The tile in the bathroom was older, and had some stains on it, and the sink was old. It could use some updating, but on the whole worth the money.

The worst part was walking up and down the hill every day. The MOUNTAIN would have made a mountain climber weep!!!!