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Westgate Smoky Mountain Resort – reviews, photos

3.5 of 5
915 Westgate Resort Rd., Gatlinburg, TN 37738
Hotel amenities
Westgate Smoky Mountain Resort
Westgate Smoky Mountain Resort
Westgate Smoky Mountain Resort
Westgate Smoky Mountain Resort
Westgate Smoky Mountain Resort
Westgate Smoky Mountain Resort
Ranked #30 of 91 hotels in Gatlinburg
3.5 of 5 stars 606 Reviews
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606 reviews from our community

What travellers say about this hotel
  • Water park(86)
  • Very nice(49)
  • Pigeon Forge(44)
  • Time share(35)
  • Sales pitch(23)
  • Full kitchen(17)
  • Golf cart(15)
  • CUSTOMER SERVICE(12)
  • Indoor waterpark(12)
  • First nights(11)
Traveller rating
    186
    128
    67
    63
    162
Only show reviews for Family (304) | Couples (142) | Business (10)
Date Rating
Hurlock, Maryland
1 review
1 helpful vote 1 helpful vote
“Wonderful getaway”
5 of 5 stars Reviewed 30 January 2012
1
person found this review helpful

This is our second stay at Westgate Smoky Mountain Resort. I don't want to leave when I come here. The rooms are great as well as the staff. Everyone is helpful and friendly. I would recommend this to anyone who wants a relaxing weekend in the mountains. You can park your car and ride the shuttles cheaper than you can pay for gas. Whenever you need anything, the staff are right there. I will return, hopefully soon.

  • Stayed January 2012, travelled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask Cindy G about Westgate Smoky Mountain Resort
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
David Fishlock, General Manager at Westgate Smoky Mountain Resort, responded to this review
1 February 2012
Thank you for taking the time to give us your feedback. It is very nice to hear that you felt the rooms and the staff were great, that everyone was helpful and friendly, and that you would stay with us the next time you are in the area. Thank you for your business and for the positive recommendation. We appreciate it.

Best Regards,
David Fishlock
Resort General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Jeffersonville, Indiana
Contributor
12 reviews 12 reviews
Reviews in 3 cities Reviews in 3 cities
12 helpful votes 12 helpful votes
“Another FANTASTIC Visit!”
5 of 5 stars Reviewed 26 January 2012
1
person found this review helpful

Thank you Westgate Pigeon Forge for another wonderful weekend!! My family and I have truly become spoiled by this resort. It has become very difficult for us to stay anywhere else in Pigeon Forge (or anywhere for that matter) when you know what type of service you could have if you stayed at this Westgate. We enjoyed the indoor pools, the outdoor hot tubs, the sight seeing (we saw a bear), the Westgate activities (we took the free professional photographer workshop and attended a free concert), and the food (we probably ate at their restaruant 4 different times). Great service + great resort = great time had by all! Also, as a side note, we had four generations on this trip: My grandmother, my parents, my wife and I, and our son. Kind of gives a whole new meaning to the phrase "quality family time".

Room Tip: Ask for a room away from anyone staying with dogs.
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  • Stayed October 2011, travelled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
See 2 more reviews by FlanneryWayne for Gatlinburg
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
David Fishlock, General Manager at Westgate Smoky Mountain Resort, responded to this review
1 February 2012
Thank you for taking the time to give us your feedback. It’s great to hear that you have stayed with us in the past and that your most recent stay with us was a “wonderful weekend.” I am very happy to hear that we spoiled you while you were here and that the service was great, the food was good in the Smoke House Grill, and that you had quality time with your family. It doesn’t get any better than “quality family time!” That’s what it’s all about. Thank you for your business. We look forward to your next visit with us.

Best Regards,
David Fishlock
Resort General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Senior Reviewer
10 reviews 10 reviews
Reviews in 8 cities Reviews in 8 cities
6 helpful votes 6 helpful votes
“A great stay”
4 of 5 stars Reviewed 24 January 2012

I would go back there in a heart beat! The people there were great. The room was very clean back porch with a stream was very soothing,it was great to relax.

  • Stayed January 2012
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
Ask Easyfood about Westgate Smoky Mountain Resort
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
David Fishlock, General Manager at Westgate Smoky Mountain Resort, responded to this review
1 February 2012
Thank you for taking the time to tell us about your stay with us. I’m very happy to hear that you think the people here at the resort were great. I also think they are great. It was indeed wonderful to hear that your room was clean and that you had a relaxing time while you were here. We thank you for your business and look forward to your next visit.

Best Regards,
David Fishlock
Resort General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Huntsville, Alabama
1 review
1 helpful vote 1 helpful vote
“Great place!”
5 of 5 stars Reviewed 19 January 2012
1
person found this review helpful

This is a great place between Gatlinburg and Sevierville. Convenient to both, yet nestled in the woods out of the main traffic. Accomodations were great, staff was friendly, and fitness center was better than expected.

  • Stayed December 2011, travelled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
Ask Wesley P about Westgate Smoky Mountain Resort
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
David Fishlock, General Manager at Westgate Smoky Mountain Resort, responded to this review
23 January 2012
Thank you for taking the time to tell us about your most recent stay with us. I’m very happy to hear that you thought our property has a convenient location, great accommodations, and that the staff was friendly. We hope to see you the next time you are in the area. Thank you for your business.

Best Regards
David Fishlock
Resort General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Louisiana
Contributor
12 reviews 12 reviews
Reviews in 6 cities Reviews in 6 cities
6 helpful votes 6 helpful votes
“Peacefull, Relaxing Vacation”
5 of 5 stars Reviewed 19 January 2012

I have been an owner at Gatlinburg for 3 years now. Its the only Westgate I have used because I love it there so much. I see bad reviews listed but I can tell you, it's the only place I want to stay! Everyone has been so friendly. My concierge person was fantastic, very helpful, friendly, full of information, and there at my beckon call. On this trip it was just myself and my boyfriend and we had a great time! We even used the indoor waterpark and it was great! We had dinner on our balcony and watched the sunset over the mountains. I will highly recommend this to everyone! We will be back again next fall!!!

Room Tip: Higher rooms have better views!
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  • Stayed December 2011, travelled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
See 3 more reviews by Legs2938 for Gatlinburg
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

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Additional Information about Westgate Smoky Mountain Resort

  • Westgate Smoky Mountain Hotel
  • Westgate Smoky Mountain Gatlinburg
  • Westgate Resort Gatlinburg
  • Westgate Resort Tennessee
  • Westgate Tennessee
  • Westgate Smokey Mountain Resort
  • Gatlinburg Westgate
Address: 915 Westgate Resort Rd., Gatlinburg, TN 37738
Price range (per night):* INR5,480 - 10,177

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