We just returned from Gatlinburg. Staying at the Gatlinburg Towers was very enjoyable. Everything was very clean and comfortable. We stayed in 604 and it was very nice. There was plenty of cookware, towels, shampoo, soap, etc... There was even paper towels, salt & pepper, dishwashing detergent, (automatic and hand wash). There was plenty of bath tissue too. Never had to call for someone to replenish anything. The people we rented from were extremely nice and seemed genuinely concerned that our stay was pleasant. If I had to make one complaint it would be the lack of cooking utensils (spatula, large sharp knives, strainer) and mixing bowls.Town is a fairly short walk. Our family of 5 walked it daily very easily. I'm sure we will stay here again in the future.

Our group was staying in two different units. One unit was owned by TAN, and one was booked through the towers. When we first arrived, we were given keys to a room that was dirty and smelled, and I refused to sit down or touch anything. Then we were moved to a room that was a hundred times better than that first room- I almost wonder if they were supposed to be booking that room at all? The Tan room was cleaner and nicer overall than the regular room we had through the condos. The hallways and elevator were dirty. The condos open out onto a hallway that faces the woods, which makes for a neat view. The pool was very small and the hot tub was broken on our second day and never fixed. The TAN room had a leak in the ceiling from the above unit's air conditioner, and the leak was never fixed. The condos were within walking distance of downtown Gatlinburg. This could be a nice place to stay if it were kept up better.

Myself and three of my sisters-in-law took a four day "girls getaway" to Gatlinburg while our husbands went to Florida to fish. We loved the Gatlinburg Towers. It was very convenient to all of downtown Gatlinburg. We found our unit to be perfect for our stay. There were two televisions in our unit, which was very nicely decorated and very clean. You exchange towels at the office but we were out and about and I called the office and left a message and our towels were in our unit when we came back that night. We hope to return again next year when our husbands go on their annual fishing trip.

We have stayed before and will certainly be back again. My children just love this location. We came to do some snow tubing and had so much fun. Gatlinburg Towers is always our choice and we have not yet had a bed experience. Nice friendly people and goo location. We donot expect a five star hotel and they do not advertise to be one but it sure beats everything else in a money value for my family. Guess anybody can have a bad experience anywhere but we never have had one here. Yes we will be back.