Our group was staying in two different units. One unit was owned by TAN, and one was booked through the towers. When we first arrived, we were given keys to a room that was dirty and smelled, and I refused to sit down or touch anything. Then we were moved to a room that was a hundred times better than that first room- I almost wonder if they were supposed to be booking that room at all? The Tan room was cleaner and nicer overall than the regular room we had through the condos. The hallways and elevator were dirty. The condos open out onto a hallway that faces the woods, which makes for a neat view. The pool was very small and the hot tub was broken on our second day and never fixed. The TAN room had a leak in the ceiling from the above unit's air conditioner, and the leak was never fixed. The condos were within walking distance of downtown Gatlinburg. This could be a nice place to stay if it were kept up better.

Myself and three of my sisters-in-law took a four day "girls getaway" to Gatlinburg while our husbands went to Florida to fish. We loved the Gatlinburg Towers. It was very convenient to all of downtown Gatlinburg. We found our unit to be perfect for our stay. There were two televisions in our unit, which was very nicely decorated and very clean. You exchange towels at the office but we were out and about and I called the office and left a message and our towels were in our unit when we came back that night. We hope to return again next year when our husbands go on their annual fishing trip.

We have stayed before and will certainly be back again. My children just love this location. We came to do some snow tubing and had so much fun. Gatlinburg Towers is always our choice and we have not yet had a bed experience. Nice friendly people and goo location. We donot expect a five star hotel and they do not advertise to be one but it sure beats everything else in a money value for my family. Guess anybody can have a bad experience anywhere but we never have had one here. Yes we will be back.

The location of the Gatlinburg Towers was great. It was in walking distance to pretty much everything which is very convient. We were in a two bedroom condo. The Condo was clean at first glanze but when we looked closer, which we did because we have a 2 year old and a 4 month old. There were animal droppings in the air conditioning. The master bath caulking is gone, the ceiling tiles had huge water stains and the metal slats between the ceiling tiles were rusted and the toilet didn't work properly either. The fireplace was not working when we got there. It had to be fixed. One of the light bulbs was burned out and one of the stove burners didn't work either. When we opened the Refrigerator there was an opened Juice pack and under the master bedroom bed was a used tissue. I understand that a light bulb can blow out and a fire place can stop working, but if you know you are expecting guests wouldn't you check those kind of things?