We stayed 3 nights at the Bent Creek Golf Village Resort. Our 1-bedroom condo unit was nicely furnished and a great deal for the price. Two main problems: 1) The resort has a "voluntary non-smoking policy". This is a joke. The people in the next unit smoked inside their unit, and this was ventilated into our unit. We might as well have been smoking in our own room. Soundproofing in the walls was also somewhat lacking. Their loud TV was our loud TV. 2) On two of the three nights of our stay, there was no parking available in front of our unit, requiring us to park quite a distance away. This was very inconvenient, particularly at the time of check-in, when it was bad enough lugging our baggage up the stairs. There is supposed to be one parking space for each one-bedroom unit and two parking spaces for each two-bedroom unit, but it is obvious that there are people with more vehicles than are allotted to their unit. A simple solution would be to have the parking spaces individually numbered. The front desk turned a deaf ear to both of these issues, telling us that their hands were tied by the wishes of condo owners. Not a good enough explanation.
We booked through hotels.com and were supposed to get a $25.00 gas card when we checked out. The desk knew nothing about this, but said that other guests had made the same request. I contacted hotels.com and have gotten no response. Somebody owes us a $25.00 gas card, even though this may have nothing to do with the property itself.
- Bent Creek Hotel Village
- Bent Creek Resort Village
