We rented a room for New Years eve ball drop and stayed the next night. Before i got checked in a man asked me if i had my room yet i said no , he said dont get it. Of course we didnt listen it was all that was left in the town.We had a room on the top the hill,the room had a smell, the carpet looked like it hadnt been vacumed, and the bathroom was dirty. When you walked on the carpet with socks your socked turn black. The housekeeping is horrible,at best they change the beds and thats it, and no they dont clean room while your there or give u clean towels. Also the lady at desk is very rude and does not give refunds.Will never stay there again and we stay in Gatlinburg at least 10 times a year.

We read the reviews here on the website and was reluctant to stay here, I am very glad that we didn't listen to them. Upon check in we were warmly greeted by the gentlemen working the desk and he was very cordial explaining everything about the hotel. We had a city view room on the first floor, upon entering it was very clean and orderly. I read several comments about the housekeeping not replacing towels but our room was cleaned and towels replaced daily. We were able to walk everywhere we needed to go, we were on block from the hard rock cafe and only a short walking distance to everything. We were able to watch the New Year's eve activities from our room with a clear view. I am not sure why people were complaining about this facility. I would recommend this hotel to everyone.

We love visiting Gatlinburg and as a result have had a chance to stay at a few different hotels. What I liked about this hotel is its relatively nice location, though there are better. The room was nice, there are some beautiful maids on staff who do a wonderful job with your rooms and the prices are fair.

What I did not like were the cigarette butts scattered all over the pool area, which made for an unpleasant experience. Not a bad stay overall.

If you want a clean room, good rates and a nice location then the Howard Johnson may be what you are looking for. The breakfast is not great but it's free waffles and that's about it. The cleaning service came and took out trash but no clean towels were left. All the employees that we came across were nice.