Just stayed here for a long weekend and this hotel was very nice.....one of the nicest places we've stayed in Gatlinburg. The room was very clean and updated. Enough space for us to get around and our 3 year old to run around and play. The beds were comfortable although it did seem one bed adjusted softer than the other. The staff we dealt with were very polite and helpful. The gentleman at the front desk even found a small screw driver for me so my son could play with the toy we had just bought for him....very nice! Check in and out took all of 3 minutes....the housekeeping was very nice even do we didnt need them to clean our room. The little card they put under the door when we had the privacy sign on was a nice touch!

We did not try the restraunt or room service but we did catch a smell walking through the lobby and it smelt pretty inviting....but there are just too many good spots to eat at in town to eat in the hotel!

Location is off the main strip...which has its positives and negatives. A little more quiet than being on the strip but there wasnt really a quick way to get up to the strip due to the current construction.

Overall we had a very nice stay and will definitely consider staying here again on our next trip!

After two consecutive Spring break trips to the beautiful Mountains of Tennessee, we can truly say "we will not stay any place else but the Hilton Garden Inn Gatlinburg." The hotel is within walking distance to Ripley's Aquarium and many shops, restaurants and attractions in Gatlinburg. However, it is not on the main road but along the River Road stream that flows through Gatlinburg. Service at this hotel is great, rooms and all guest areas were immaculate. Many rooms have balconies which overlook mountainside. Trolley stops right in front of hotel. Don't take a chance on staying anywhere else if you are looking for a full service, clean and peaceful place to stay in the Tennessee Mountains.

Great service...Great room. My wife loved the bed. Room service was really good. Gatlinburg has had a history of poor quality rooms in the past. If you have had this problem I suggest you stay here.

We have found our new spot to stay.

The Hilton garden does not care about their customers, they only care about the money and bonuses they will receive. We stayed a few nights ago after seeing all the wonderful reviews about the place. When we got there to check in, we knew we were early but didnt expect to get checked in. Kelly was at the desk and had a dirty look on her face as soon as we walked through the doors and continued talking to one of her coworkers. When we got to the desk she finally decided to fake a smile and greet us. She said she would do a pre checkin, and if we wanted to have the room we were assigned to we would have to wait, otherwise we could be put in a "nice" room for a cheaper rate with a mountain view and breakfast included for $89 because she could do that. After a long trip we decided to take the offer. When we got up to the room it was not clean, so we carried our things all the way back down to the lobby. She apologized and said she would send someone up right away to clean it. 2 hours after waiting, we were upset. Kelly finally said the room was ready. We went up and put our things away. Upon opening the dresser drawers I saw a bunch of hair...that's when I started to look around to see if anything else had been missed. The shower curtain was pink from mildew, the bathroom floors had dirt around the edges, there was soap scum in the shower....if that wasn't bad enough the beds that were supposed to feel like heaven felt like a rock, the temperature in the room would not go below 70 degrees and the view was of the roof. When we went downstairs to complain there was a younger girl at the desk who was very friendly. She looked and saw how much we paid and said that the rate we got was the lowest rate and was probably why we got put in a room with a roof view. We told her we wanted to speak with a manager, so she went to get a man from the back named chad. He said he was unable to give us a discount though he would send the maintance man to take care of the room. Needless to say we only survived one night and checked out in the morning.