The hotel was quite acceptable. Staff were friendly and helpful. The room was rather small and provided an excellent view of the hotel's parking lot. Evidently the great majority of the rooms have the same view, except for one smaller wing attached to the office.

The pool and spa are outdoors, not ideal for October. Many other hotels had indoor pools. Limited selection of restaurants nearby.

We were in Gatlinburg at the peak time of fall-colors-viewing. The hotel is in the center of town, and everything was very busy. We gave up on seeing much of the Smoky Mountains because of the traffic -- must be the same a Yellowstone in summer.

I had the accessible room with one queen bed. It was much less expensive and plenty of room for us. Breakfast is nothing special -- but plenty of pancake houses nearby.

If you want a convenient location this hotel is perfect. We were enamored by the concept of being "300 yards from the Great Smoky Mountain National Park entrance" and the balconies seemed like a unique non-Hampton feature. Our first shock was that we had to go outside and walk around to the back of the building to get to our room - okay we wanted unique....perhaps in the summer this is an advantage. But I find it hard to rate the rooms up to any Hampton standard. I have found this lately with various Hamptons in other states - age is creeping in to the chain and it shows. But let me say the staff was wonderful - this has been a wonderful consistency with Hampton in my experience - it is the only reason this rating is not worse. But how the physical property could be let go to this point is a fault of senior management at some level. I think they should be sent to their hotels on a regular basis to see what the guests are experiencing! The couch had a tear in it, there were discolorations on the ceiling (the ceiling was delt with quickly upon notification of the Front Desk) and the general feel of the room was worn - original hardware on the doors, etc. The bathroom sink area was redone at some point which was wonderful. The Hampton bed was also comfortable as usual - but the room was just dated. One quirky thing - the shower must of had a low-flow adapter on it because try as we might the water flow was just barely adequate. I want to save water as much as anyone - but the toilet (which also was newer) took several times to flush properly. All that water I saved was lost! I would say get on that remodeling ASAP - I thought I was paying for a Hampton quality room and got an old motel experience instead. Check them out after they remodel the rooms!

We have made many many trips to Gatlinburg and this will be our hotel of choice from now on. The main reason is the service and friendly employees.
Rooms are clean, comfortable beds, not the best I have had but still very good. We have stayed in many of the hotels in that area (Stoplight 8, 9 or 10) and we usually don't eat the free breakfasts because it is so bad or not stocked well. There was a gentleman running this every morning and he did a fantastic job.
If I have any complaint it would be the pillows. They are very little and not the best, but next year I will just bring my own.
The location is great, and even though construction is going on, we had no problems with it.
Can't wait to go back!