This is NOT a 3-star caliber hotel. Not even 2 1/2. I would say it is a 2-star property, on par with a Days Inn or a Best Western.

- Property has not been updated since the mid-70s (except the groovy pool and waterfall). We were given 4 rooms (in a virtually empty hotel) before we found one that was clean and everything worked (lights, TV, fireplace). About 1/2 mile off the main Gatlinburg drag.

- Rooms are very, very basic and all furniture and fixtures are very dated. Clean enough, I guess. We had a tiny balcony that looked out to the parking lot and street. We were told to turn on hot water and wait 15 minutes for it to arrive. Gaslog fireplace in room. Tall ceilings, fairly big for a hotel room. (OLD) table and chairs. TV. Coffeemaker. No fridge or microwave. Bathroom amenities (soap, etc.) were so awful they would do better without. Old, stiff, flat, small, tired towels. Aforementioned hot water issue.

- Service is DEFINITELY not 3-star. Not rude, but very brusk and unpolished. Nary an apology for the 3 partially-broken rooms. No bellman, no help with bags, no concierge, no staff to speak of other than front desk.

There have to be 50,000 hotel rooms in Gatlinburg/Pigeon Forge area. PLENTY of comparable properties for far, far cheaper. Thank goodness I got this deal on priceline, because if I had paid full price for this room I would have had a fit.

I recently stayed at this hotel during a business trip. The person I was traveling with told me of an unpleasing experience he recently had with two ladies who work at the check in counter. Sure enough, I was treated very rudely by one of the ladies, very short and negative attitude. I complained to the manager the next day upon check out, he acted like he knew exactly what I was talking about.
I don't go somewhere to be treated in an unfriendly manner, if you are in the customer service business and you don't like people, maybe you should change jobs. This hotel isn't anything grand to start with, the conference I attended was held there. I will not stay there again, this company will not send anymore money there,

We stayed for 3 nights. The rooms were basically clean, carpets clean and bathroom clean with no mold in our rooms. We had rented two. The televisions were small and not many channels to choose from. We had "pool" rooms and the waterfall noise made it enjoyable to sleep. They do have "smoking" rooms. I was pleasantly surprised after reading some of the reviews. The pool area was clean and the wi-fi seemed to be working in that area. Picnic pavilion was nice and right on the stream out back. Courteous staff. Would stay again. Great price on the rooms.

The pool was awesome for the kids. They had a shallow little kids part and the upper pool was 9 feet deep and WARM! I loved it! While I was at a conference, my husband and kids hung out at the pool. This hotel was handy to everything. We didn't really need to use our car. It wasn't the fanciest hotel ever, but it was good for the price. It was kind of weird that the rooms don't come with a microwave or refridgerator. You could ask for them. There were none left by the time I asked. If those are a must, I would go elsewhere. We had to pay for breakfast which was very nice. We had read that in other reviews so weren't surprised. It was fine because you could certainly go to one of the many other breakfast options in town if you wanted to. Would definately stay here again.