This Best Western Superior Inn has nice accommodations and setting on the shore of Lake Superior. It is also nice to have it located near eating establishments and shopping in the quaint little town of Grand Marais.

Our room, a king suite with Jacuzzi and fireplace, was beautiful, but the layout was a bit strange. There were two comfortable chairs in the room, but they were located on the same wall as the TV, so they couldn’t be used for TV viewing. I’m sure that was a space issue as the TV and chairs are in a small 6 x 6 hallway that leads to the patio door and deck. That was the only downfall to the room (albeit a bit major), as everything else including the fireplace, bathroom furnishings, and large screen TV over the fireplace were quite nice.

As mentioned in other reviews, there are no amenities such as pool or fitness room. The office area is in the hallway, and the breakfast area is very small. However, they do provide trays to bring your food back to your room. Contrary to other reviews here, however, I wouldn’t say that the food, nor the pancakes, were anything beyond average hotel fare for continental breakfast. All of this combined, does make the price seem relatively high.

However, this was our second visit to the Superior Shores Best Western, and something so horrible happened, we will never return. When I called to book a room, the woman (Sue) became immediately irritated when I started asking questions on the types of rooms that were available. She made me feel so badly, I felt a need to apologize to her for asking so many questions (although I had only been on the phone with her for less than a minute at this point). When my husband heard me apologizing, he quickly grabbed my phone and put it on speaker.

We were sitting in a nearby restaurant to the hotel, and several patrons then heard and were also horrified by the resulting conversation. Sue began to laugh AT me…loud and boisterously. At first, she just managed to make me feel stupid, until I realized a need to stand up for myself. To be honest, I probably wouldn’t have had the nerve to do that if the patrons at surrounding tables weren’t so horrified. They gave me the courage. So I bucked up and very politely asked her to please not laugh at me and just help me determine a room for our stay. Immediately after that, her tone became one of intense anger. I asked her about a King Suite I had seen on the internet with a Jacuzzi. She said ALL the Jacuzzi rooms were booked. So then I mentioned that there was a King Suite on the internet with a fireplace, she said, “I do not know what you are talking about. We do not have anything like that.”

So, in defeat, I booked a room I didn’t want because we had decided it was too late to return to the BlueFin in Lutsen. When we arrived at the hotel, my husband, without letting the check in lady know who we were (a very helpful young woman with strawberry blonde, curly hair), asked if there were any King Jacuzzi suites with fireplaces available. She said indeed there were…and asked which we would prefer...one on the 1st, 2nd or 3rd floor.

So, when I might have given this hotel an entirely different rating, I was the victim of such terrible treatment, I can only bring myself to give it a 1. I sincerely hope no one else ever again has to be made to feel as terrible as I was.

This is a quality Inn, with great views, located directly on the North Shore waterfront of Lake Superior.
In addition to the nice clean room with a balcony, there is a central laundry room available. It is nice to take a break after a day of hiking in the spa room, which is supplied with clean towels. The office was very helpful in supplying copies of road maps of the recommended leaf color change routes. Close to downtown restaurants and shops.

This hotel provides good clean accomidations. The rooms apprear to have recently been redone and are relatively nice. This is not a luxary hotel but provides good accomidations for a family vacation. The location in Grand Marais provides easy walking access to town but will not give you a north woods experience. The lakeside rooms provide good views of Lake Superior. Be aware the Lake is within about 50 feet of the hotel so the wave noise can on occassion be loud.

This is the fourth time I have stayed at the Superior Inn and everytime the accomidations have been good. The free breakfast is not great but about what you expect from a Best Western

We had car trouble on a Sunday night and chose this hotel. It has wonderful views of the lake especially from the 3rd floor rooms. Microwave, fridge, hot tub etc... all make this very comfortable. Hot breakfast turned out to be below average, but the views and friendly staff made up for it. This is a good place to stay in Grand Marais.