I believe this was either the third or fourth time staying at this property. The difference this time though was a change in ownership.
Starting with our arrival, when we got there at 700PM on a Friday night in late August, no one was available to check us in. Thank goodness our daughter was ahead of us or we could not have gotten into the room. Next, when I followed the instructions for contacting the night person (to get a key), there was no one on the property.
The following day, we had no maid service or even my garbage taken out. Again, when I followed the process, no one one from management was available.
The following day, I again tried to contact the owner and they were still not available - I was told by a very junior person from the whitewater company that the owner had approved giving us complimentary glass of whiskey from their distillery. Since I don't drink whiskey this was a rather empty apology for never being available or providing the service they had charged for.
While the cabin was fine, the ownership is definately not on the property. Additionally, I was quite surprised that I never really got an apology or explanation for why they were never available. Bottom line - for $300 a night, things should work and people should be available
Very disappointed
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
7 October 2011
Thank you for your review on Trip Advisor. Our September office hours are 8am to 6pm 7 days a week.
Your daughter checked in during office hours, so had already been given keys to your shared rental cabin.
We had a fill-in housekeeper for one day of your stay who did forget to service your cabin. As soon as we found out what had happened, we offered you a free whitewater rafting trip, as well as a coupon to have a drink at a lovely distillery down the road.
We apologize for your bad experience and will make sure the stay-over incident does not happen again, our guests' comfort is our first priority.
Sincerely,
Great Northern Resort Management
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC