Nice hotel run by a pack of thieves. When you reserve a room online, you are naturally permitted to use a debit card with a a major credit card symbol on it...you know, like you would anywhere. Naturally they charge you the price of the room as your reservation date approaches. When you check in, however, they tell you that you can't use THE SAME CARD THEY CHARGED FOR YOUR ROOM to be used as your "security payment" (ie for the honor bar, room damages, etc). They then say since it's within 48 hours of your reserved date, THEY WON'T REFUND YOUR MONEY. After kissing enough butt, I managed to convince them to let me stay for the room I already paid for, but only after they put a 250 dollar hold on my Credit Card endorsed debit card. They treated me like a classless idiot, claiming I was stupid for not understanding the policy which isn't clearly defined or appropriately placed. DO NOT STAY HERE.
Room Tip: Don't stay here.
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
23 January 2012
Dear Guest -
We understand your frustration about our current debit card policy however when taking a reservation over the phone or internet, there is no possible method to decipher the difference between a credit card number and a debit card number. They both read the same and we use it as a "hold" for the reservation and outline via multiple stages thru the booking process that a valid credit card will be required upon check-in for incidentals. You can always pay for your completed stay with a debit card or cash, however our current policy is strictly focused around incidentals during the check-in process only. This is similar to rental car policies. It is not our intention to make you feel uncomfortable at all and apologize if you felt that way.
If our team failed to make that clear on the phone, then we do apologize and we will be reviewing with our front desk team. Our online booking website and booking channel clearly defines this policy before committing to the booking at each stage in the process. We are also re-examining the policy as a whole for possible adjustments. Safe travels.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC