This hotel is conveniently located near a subway station, was clean, comfortable and had a good breakfast buffet. The staff from the front desk to the housekeeping staff could teach any class on customer service. I was there for three days and was continually impressed by them. I have a very high standard when it comes to customer service having worked in a customer service capacity for 44 years and they have got it.

This was a very good choice for our hotel. There was a problem with my online reservation that was quickly remedied. The desk staff was friendly, helpful and pleasant. We dealt most often with Stephanie, and she was awesome, but all staff we were in contact with were friendly. The breakfast was just fine, variety enough to suit anyone, and the price was right! Subway station was just around the corner. The room was fine, it was small, but had a fridge, mic, and coffee maker. I never expect hotel rooms will be like home, but this was surely adequate for our needs. I would not hesitate to stay at this hotel again anytime in the future.

We got to the hotel a little early got told no chance of early check in, then we waited for 30 mins got told by other member of staff we should be able to check in in a while only to be told no we cant.
Room was good with a jacuzzi
breakfast was great but packed full of people
Location is 2 blocks away from projects if you are from out of town you might not like it
very close to subway

We were booked to stay at this hotel the night of Dec. 11. We were fairly confident in this choice as my husband and I used to live in this neighborhood, and had actually booked rooms here for out-of-town guests to our wedding in 2008. Unfortunately, we did not have a good experience. We were assigned a room next to the breakfast area, sharing a wall with an extremely loud (vibrating-the-walls-loud) ice machine. When we asked for a different room, we were told the machine was "warming up," that it would quiet down later, and besides, if we wanted a different room, we would have to wait until 6pm to "see" if another became available (they were fully booked). We decided to just stick with what we had.

Fortunately, we carefully checked the room for bedbugs before we brought in our luggage. At first, the room seemed spotless. The mattress appeared brand-new (in hindsight, probably a red flag). However, when we lifted the mattress and bed skirt and
inspected the box spring, we saw a dead bedbug and other evidence of an infestation. We immediately reported this to the front desk, who didn't argue with us; she told us to contact Expedia for a refund, which we did. Ended up staying with friends.