i stayed in this hotel several times while on business in ny from nov 2006 and at least twice yearly since then up to april 2008 for between 4- 6 days each time.
not the best layout rooms, they do have safes, fridges, coffe maker, iron & board etc, but very tight for space. the rooms have gotten progressively worse each visit, not the cleanest, the carpets look dirty, towels have a strange and unpleasant smell, coffee makers sometimes are not cleaned daily, and linens sometimes dirty.
the location is ideal if you want to get around in brooklyn. however the customer service is poor starting right from the manager. this is the first hotel i have stayed in where a manager would enter the elevator with guest and not even say hello, he meets guest in the lobby or coming in the hall ways and just holds his head straight without a smile or greeting.
while i can tolerate a not so clean room to some extent, i will not tolerate a manager who has no appreciation for his guest. he really makes you feel unwelcomed. i suspect that the workers just follow his que - there are a few good employees though.
i have paid up to $229 at times for a room and it is really not worth it. for a fairly new hotel - i don't think its much more than 4 years old - the rooms are in poor condition- looks more like a 20 year old hotel that is not maintained. its really a pity that a high standard could not be maintained at this brooklyn hotel - i am not an american nor do i live in the usa, but this hotel would give the impression that this is typical brooklyn .
i have stayed at other hotels owned by the wyndam group and it has never been so bad - hojo needs an upgrade to this manager- the hotel is a reflection of him.
so far for 2009 i have started staying at the marriott near brooklyn bridge - a bit more pricy, but far superior rooms and service, and i don't have to be in a hotel where i don't feel welcome.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC