I had made reservations on-line but never got an e-mail confirmation back as the web-site said I would, so I eventually called them, the very abrupt reply I got was that their reservation person was gone, so they took my reservation information over the phone. Two weeks later I had to change my reservation time. The women I spoke to said to just e-mail her the information because she wouldn't remember what was said on the phone. So I e-mailed her. I had to change the reservation time again a week later, so I e-mailed her again. When we arrived, they had no record of the e-mail and were very rude about the fact that we had arrived a day later than they thought. This is when we should have walked out. The room was very small and hot. The whole place was dark and dingy and very outdated. But the worst part was the rude condescending manner in which the owners treated the guests. It was not only us, but we witnessed them talking to other guests in the same way. At check-out we discovered that they had charged us one-nights stay at the time of the reservation and then at check-in had charged us for all the nights of our stay which means we were double charged for 1 night. Fortunately we discovered this before we left and got a refund.
