This is a credible, comfortable, clean, basic hotel. Not really up to the standard of other Princess hotels in Alaska and not really a "destination" hotel. Yet, it served the purpose of being our jumping-off point on our 13-day Princess Cruisetour, (first night arrival hotel).

I came to this hotel after staying two nights at pikes so maybe I am biased. Pikes was by far better. I had to stay at pikes be wise this hotel was too expensive to stay at before my tour started. When I tried to check in I was told my room was not ready. I came back three times before it was. I was told to leave my phone number and they would call when it was available. I never received a call and finally came back at 5:30 and it was ready. The rooms are quite small. No refrigerators, microwaves, or coffee makers like at pikes. No complimentary breakfast either. I think I pay enough for a tour to at least cover breakfast. Pikes had free breakfast and juice and coffee.

Somewhere in the frenzy of late season Princess Cruise business, this hotel lost it's humanity. I'm not a travel agent or tour organizer but I'd booked about 70 people into the hotel for three nights - clearly small potatoes to this property. The rooms are nothing special, the walk to the rooms provided more of a workout than a lot of our group really wanted, the food was so-so and the dining areas large and noisy everytime we went. There was a large patio outdoors but it needs staff (never saw a server anywhere although it has a bar) and some heat lamps. The transportation/tour people are at a desk in one foyer; the hotel staff have their own desk. On many occassions one told us they didn't know the answer to our questions and sent us to the other only to get referred back. Neither team was in a good mood at any time I visited and on one notable occasion the hotel staff became outright rude when I queried something. There was a perfectly good hotel adjacent with lower prices and very nice folks (I had to put up a couple of folks there because Princess couldn't accommodate them) so if I had it to do over, I'd go there or somewhere else.
The hotel did come through on bus services although they showed no interest in our issues when I tried to work out a plan about a month ahead - and then acted like they had no record of us when I was doing my last minute coordination. It was just plain hard work trying to get anyone's attention at this resort.

After the pictures i had seen i was not sure what to expect , pleasantly surprised we had a 2nd floor room right at the end of the long, long hallway. The room was pleasant and had a great bed, we stayed here as part of a Princess land Tour for 2 nights, The staff were simply sensational and deserved to be congratulated, The food was great and the service first class.If we were to travel to Fairbanks again this would be our hotel of choice.

Well Done