Staff could be friendlier (evening reception clerk, breakfast room hosts, shuttle drivers). Reception desk staff should speak more slowly when listing details. I was very disappointed to learn that the “free shuttle” is not available 6:00-8:00 a.m., because of a contract with the railroad – there are two vans but only one driver on duty. This is an older hotel, so expect a worn look and water-guzzling toilets and big whirlpool baths. The website lists room amenities as including a writing desk and chair, but they were not in my room – no desk or eating table. No sign of recycling being done or promoted. The breakfast offerings were below what I would expect, including many packaged items, and breakfast is served in the pub in the basement. The hotel is in a quiet location, and I slept well.

This place was probably great 30 years ago, but it is woefully out of date and tired. It's actually boarderline gross with the plush carpet and wood grain baseboard. The room was a good size and had a little kitcehette. I was only there for 4 hours and was glad it was a short trip.

So, I was pleased with the Regency when I stayed there. It's an old hotel in Fairbanks. But they are taking care of it. The front desk lady was nice and the rooms were clean. It would not be my first choice in hotels, but Fairbanks is extremely expensive in the summer, so I went with them.
A few days after checkout, I saw that I had a charge of $60 on my CC. I called the hotel and they told me it was for missing towels. I took no towels. I took nothing from the room. Not even the free soaps. The front desk manager told me that they were missing and I was going to be charged. I attempted to contact the general manager and he never returned my calls. One woman told me 1 towel was missing, another person told me 3. Regardless, $60 for used low quality towels that I didn't take. C'mon.

We stayed here the day prior to our cruisetour, because the cruisetour hotel was very expensive, and since we didn't get in until after midnight it didn't make sense to pay a lot of money. It was very comfortable and spacious and we appreciated the breakfast. The staff was pleasant and stored our luggage while we walked downtown. They picked us up promptly at the airport--I guess they are used to late night arrivals. The lobby was very nice, as we spent some time there waiting for a taxi to take us to our next hotel.