Staff could be friendlier (evening reception clerk, breakfast room hosts, shuttle drivers). Reception desk staff should speak more slowly when listing details. I was very disappointed to learn that the “free shuttle” is not available 6:00-8:00 a.m., because of a contract with the railroad – there are two vans but only one driver on duty. This is an older hotel, so expect a worn look and water-guzzling toilets and big whirlpool baths. The website lists room amenities as including a writing desk and chair, but they were not in my room – no desk or eating table. No sign of recycling being done or promoted. The breakfast offerings were below what I would expect, including many packaged items, and breakfast is served in the pub in the basement. The hotel is in a quiet location, and I slept well.
- Regency Fairbanks
