I recently stayed at the Holiday Inn Brookline for a 2 day conference, and was pleasently surprised at how well I was treated.
When I arrived, the parking garage was not dispensing tickets as the signs said, but it still allowed me access to get in, so I wasn't held up. The check in experience was fantastic, Amy checked me in, and I was made to feel welcome right off the bat. She gave me my parking ticket at the desk, so I would not have any issue getting out. She greeted me with a smile, and even recognized me as a priority club member! Amy offered me a choice of coupons for the breakfast or dinner, which was nice. As it turned out I didn't need to use either, for the meals were provided for us during the conference. I was really impressed with the size of my room, and it was very clean! I really got excited when I saw the thoughtful touch of the great welcome bag waiting for me, with waters and snacks, and a very nice personal touch by the welcome letter from the GM- Thanks Glenn!

The staff who waited on us during the conference, such as the banquets team, did a marvelous job! Everywhere I went, anytime I passed housekeeping, maintenance or banquets staff they all smiled and said hello.

The only issue I had was with the elevators, I often took the stairs because they were pretty slow, and the small issue with the garage...but the elevators are beyond your control, and the garage situation was handled efficiently and again, caused no delays.

Thank you for providing such a lovely week for those of us attending the conference!