I so wanted to be able to give the Eliza Thompson House a 5 star review. While our stay was overall very good, there is room for improvement. But I'll get to that later. I do not understand why several reviewers have "dinged" the ETH for the parking situation. The home was built in the mid-1800's and is very similar to a brownstone (with attached homes on either side in a row). They cannot do anything about the street parking, its availability (or lack thereof). But the entire staff, especially Kevin, do everything in their power to help find close parking and make sure the guests are aware of where to park. We were greeted with big smiles, welcoming us to the ETH, by Kevin. We parked on the street right in front of the home and didn't have a couple of quarters to put in the meter, so Kevin ran out and put a couple in for us. That was SO kind! He helped us with our luggage to our room, made sure the air conditioning was set to a comfortable level, and asked us if there was anything else we needed. There was an iron, but no ironing board, so Kevin got one for us right away. We were put in the Carter Room, which is a parlor level "luxury" main house room. I say "put", because you can't request exactly which room you want when making your reservation. It was a nice enough room, but I wouldn't have chosen a parlor level room. I did ask Kevin about this, and he told me even though you can't pick the specific room at the time of reservation, you can call the Inn and let them know which room you want. So if you have a specific room in mind, DO call them after making your reservation to make sure you get it. Also....you do not want the Carter Room if you are a light sleeper or like sleeping past 7:00. This room is right next to the prep kitchen and ice machine, so you hear banging as the staff prepare for breakfast. Also, this room is just above the courtyard where early risers are already eating breakfast. Conversations can be easily heard. My husband and I are not early risers and are also light sleepers, so this was a problem. Next this brings me to breakfast. I keep seeing rave reviews for the breakfast and I just don't get it. In fact, the breakfast they serve nearly had me give this lovely Inn 3 stars instead of 4. Our first morning they served an egg casserole that was ok at best. They scrambled the eggs and added some tomato based sauce (a salsa type sauce) and cheese to the eggs. Now I can't stand any tomato taste to my eggs, so maybe that was the problem. The sausage was dry and tasted like the frozen, pre-sliced kind. The biscuits weren't bad and the grits were so-so (creamy but no flavor). My husband doesn't like eggs, so he had the muffins and cereal. The muffins were store bought and tasted like it. The cereal gets left out day after day in the containers (that are outside), so it was a bit stale. For over $200 a night, breakfast should be phenomenal, not barely edible. This is an easy fix for the ETH and they really, really need to fix it. It was truly the worst breakfast of any B & B we've stayed at. And my husband and I have stayed at well over 30 B & B's in our 18 year marriage. I'm thinking some of the reviews that call it a "great southern breakfast" have never truly had a great southern breakfast. Being from the south myself, I know one when I get one. We had to eat out the last day we were there. We couldn't take it any more. Ok...enough about breakfast. You get the point. The desserts in the evening are good, but also store bought and not cooked on site. Homemade desserts would also be a nice touch, or at least ordered from a real bakery. Now all of that being said, the housekeeping staff did a great job of keeping the room clean every day. However....only 2 towels for me and my husband is ridiculous. Even cheap chain hotels give you 4 towels. To their credit, had I complained to them while we were there I do believe they would have given us 2 more towels. But a guest shouldn't have to request 4 towels. It should be standard. Our bed was quite comfortable and the linens clean. The air conditioning is loud, but it does work very well. The staff is far and away the best feature of the Eliza Thompson House. I honestly believe it's what keeps the place getting rave reviews. All of them are so helpful and kind it almost makes me overlook the other stuff....almost.
In a nutshell:
Pros: Incredible staff, excellent location, beautiful old home, gorgeous courtyard, comfy bed.
Cons: Parlor level rooms are noisy, breakfast is just ok at best, only 1 towel per person, you can't choose your room (at least for the luxury main house rooms) at the time of reservation.
Get a room on the 2nd or 3rd floor. Do not get the Carter Room. It is noisy due to being right at...
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC