My husband and I stayed at this property because we were seeing a play at the nearby Lyric Center. We would normally drive to Baltimore from New Jersey but this trip, we took the bus. We arrived at the Sheraton at around 10am and figured we had NO chance of checking into a room that early. However, we had the pleasure of being assisted by Leroy Smith and we were so glad!! He greeted us with a warm smile and professional attitude...he was also impeccably groomed, which for me is a huge plus. Nothing worse than seeing an employee looking thrown together. He never mentioned the fact that we were hours early for check-in; he simply found us a room, gave us our key and bid us a good day. Here is the rest of the breakdown:

Hotel: VERY clean! I even saw a woman going up and down the escalator with a sweeper. I was impressed.

The room: We were in room 726; a very nice corner room with ok views. The room was SPOTLESS. Again...very impressed.

Staff: The gentlemen at the front (doorman I believe) were very nice. They always greeted us as we came in and left out and were very good with assiting us with cabs and information. All of the staff members I came in contact with were extremely pleasant. Another plus!

Restaurant: We ate at Orioles Grille Bar for breakfast. Juan was our server and was very good. He was very attentive but not overbearing. There was also a woman who was refreshing the food who was very nice (I want to say her name was Linda but I'm not sure). The food was pretty good. No complaints. We also ate at Orioles for a late night snack. My husband got a cheeseburger and I had loaded fries. Both were good. Even though we came in 15 minutes before quitting time, they took our order with a smile. Very much appreciated.

Location: Very close to everything. Prime location for entertainment, restaurants and of course the Inner Harbor.

The ONLY reason I gave this hotel 4 stars is because of the location of the bathrooms; they are on the 2nd floor and kind of hard to find. Besides that, this hotel is a winner. We will be coming back.

While there were some good things about this hotel, the negatives stood out so much more that a Poor rating was necessary.

We checked in at noon, and had no problem with an early check-in. Having traveled across the country all morning, we took a nap in the room before we had to be somewhere later that afternoon. In the middle of our nap, we woke up to find a Sheraton employee in our room, quickly scattering out. I ran to the door and looked down the hallway, seeing the employee leaving. He said he entered the wrong room. While this may be the case, it does not take away from our startled feeling of waking up with someone in our room.

The room itself was older and had some remodeling done to bring it up to date a bit. Still nowhere near a 4 Star room. As reported in other reviews, the walls are way too thin. We could clearly hear every word of the conversation taking place in the room next door.

The location is good and close to M&T Bank Stadium, Camden Yards, Convention Center etc.

However, I would pass on this hotel as there are many others nearby.

Stayed at this hotel 4 times over last 7 years and saw definite deterioration both in service and the condition of the facility. Given the age of the building, some limitations are understandable, but a major rehabilitation is needed to upgrade this hotel's standard to the level of newer hotels in the area. Last I stayed at this hotel was this week.

Location is excellent, 5 to 7 minutes' walk to beautiful Inner Harbor and a few extra minutes' walk to downtown. Good place to stay if one wants to go to a ball game.

Rooms are medium sized, with excellent view of inner harbor from some rooms and of the stadium from some others. Furniture in the room need upgrading. The chest of drawer and the table were old. The drawers are almost useless -- a bare 7/8 inches in depth and one has to be careful to open them.

Thermostat to control temperature in the room was not working very well.

Front desk staff did not seem particularly friendly, although there was not a long line. But checking in was quick and efficient.

The bar is nice with a friendly bartender. The restaurant is average. However it is rather dark inside and does not give a warm feeling. Specially at breakfast time, it gives a rather gloomy feeling.

One good thing: Morton's restaurant located in the ground floor.

I sometimes feel that if you've stayed at one Sheraton Convention Center property, you've stayed at them all. Certainly, nothing about the Baltimore location would make me feel otherwise.

As stated above, this property is located next to the Baltimore Convention Center in a great part of the city. Just off the Inner Harbor, you are close to shopping, restaurants, the aquarium, "World Trade Center", IMAX and other major tourist and commerical attractions. The location is definitely one of the properties strong selling points.

Unfortunately, as is commom with many Sheraton properties around the world, this one feels as if it was built in the 80's, and apart from some minor refurbishments, pretty much looks like a dated 1980's establishment. Rooms are comfortable, but bland. Bathrooms are adequate but nothing very exciting, meeting rooms met our needs & the gym/pool area is fine for a quick workout, but nothing more. There really is nothing wrong with the hotel, it's just a very standard facility.

If you're travelling for business reasons, this hotel is fine. If, however, you're looking for something a little more modern, a little more hip or even a facility which feels a little more exciting, try one of the hotels on the east harbor instead.