First, I'd like to say that the staff at the front desk, the valet parking, in the dining room and at the bar were lovely and responsive.
The first problem was that my 2 daughters and I used a LOT of our Hilton points to stay in what was called the Presidential Suite. We were then assigned to the Family Suite which was different (though probably larger than) the Presidential but we wanted to be in the same room and there were two bedrooms, While theTV in the living room worked, the TV in each bedroom did not so the promise of 3 TVs's was not met. When I tried to call the front desk from my bed, the phone was disconnected from any outlet with no wire in sight.
Then I went to the well advertised fitness center where there was a dirty towel lying around and only one clean on left; where the elliptical machine shut down completely if you slowed or paused for one second....I literally had to Quick Start it about 10 times.
Even though the staff is lovely, they cannot create good customer feeling when what is promised is not delivered.
- Doubletree At The Colonnade
- Doubletree Hotel Baltimore
